Tenants
Your tenants hear from you before they have to ask
An AI maintenance team answers your tenants by text and phone in your company's name and keeps them posted until the fix.
A tenant calls at 6:52 PM ET Ours picks up
When you can't take the call, our AI team answers it in your company's name, says it's an AI assistant, asks your safety questions and logs the case in your software.
- OursTuesday 6:52 PM ETMaple Street Rentals maintenance. I'm the AI assistant, and this call is recorded. What's going on?
- DeeTuesday 6:52 PM ETThe dishwasher is leaking.
- OursTuesday 6:53 PM ETIs water reaching the floor, an outlet or the unit below?
- DeeTuesday 6:53 PM ETJust the floor by the sink.
- OursTuesday 6:54 PM ETThanks, Dee. It's case #2080. I'll text you a time for the repair.
- DeeTuesday 6:54 PM ETOk, thank you.
- Uses your company's name“Maple Street Rentals maintenance.”
- Opens by saying it's an AI assistant and that the call is recorded
- Answers in English or SpanishWhichever the tenant speaks
- Asks the safety questions you setDee: Just the floor by the sink
- Logs the case in your softwareCase #2080 at 6:54 PM ET
Bayside was slow to reply Grace heard from you anyway
Our AI team keeps tenants posted. It texts when the case moves and when it is waiting on a vendor, so tenants don't have to call you to ask.
Ours kept Grace posted
#2058 · 31 Cedar Ln- Monday 10:39 AM ETAnswered Grace's text and asked if anything was leakingGrace “Just slow. Nothing leaking.”
- Monday 10:41 AM ETUpdate 1Sent the job to Bayside Plumbing and told Grace a time would follow
- Tuesday 9:05 AM ETUpdate 2Told Grace that Bayside hadn't sent a time yetGrace “Ok, thanks for letting me know.”
- Thursday 9:00 AM ETFourth text to Bayside Plumbing since Monday. Still no answer
- Thursday 9:01 AM ETAsked you in Needs you whether to offer it to Harbor Plumbing
- Thursday 11:35 AM ETUpdate 3Booked Harbor Plumbing for Friday 9:00 AM ET once Grace replied YESGrace “YES”
- Friday 10:24 AM ETClosed the work order after Grace confirmed the fixGrace “It drains fine now.”
You offered it to Harbor Plumbing
1 tapBayside Plumbing didn't answer 4 texts about 31 Cedar Ln. Offer it to Harbor Plumbing?
#2058 · bathroom sink not draining · last nudge Thursday 9:00 AM ETOffered to Harbor PlumbingThursday 9:14 AM ET- Updates to Grace
- 3 texts
- Calls from Grace asking
- None
- Vendor
- Harbor Plumbing
- Visit
- Friday 9:00 AM ET
- Closed
- Friday 10:24 AM ET
- Grace calling you for news
- Texting her to say Bayside was still quiet
- Finding a time that works for her
A tenant who wants a person gets one
Any time, on any call, a tenant can ask for a person. Ours puts them through to whoever is on call.
- OursSaturday 4:10 PM ETMaple Street Rentals maintenance. I'm the AI assistant, and this call is recorded. What's going on?
- InesSaturday 4:10 PM ETCan I talk to a real person, please?
- OursSaturday 4:10 PM ETOf course, Ines. I'm putting you through to Sam, who's on call for Maple Street Rentals now.
- Sam · on callSaturday 4:11 PM ETHi Ines, this is Sam. How can I help?
- Calls your numberAnswered in your company's name, any hour, in English or Spanish
- Asks for a person on a callPut through to whoever is on call
- Has an emergencyYour on-call person is called and texted, then your backup
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Questions
Yes. Every call opens in your company's name and says it's an AI assistant and that the call is recorded. A tenant who asks for a person on a call is put through.
Yes. Calls and texts work in English and Spanish, whichever the tenant speaks.
Yes. A tenant who asks for a person on a call is put through to whoever is on call. An emergency on your list goes to your on-call person without the tenant having to ask.
It tells tenants what is happening and when. A time is only a proposal until the tenant replies YES. Cautious is the default, where Ours asks you first: spending money or switching vendors waits for you in Needs you.
Yes. Every text, call and booking is on the case, with who it went to and when.
Keep reading
- How it worksOne request, from tenant text to closed
- After hours and emergenciesWho gets called at 2:00 AM ET, and when
- VendorsJobs offered, chased and booked by text
- You stay in chargeYou decide, and it uses the rules you write
- Tenant and vendor helpFor tenants and vendors we contact
- Texts that keep tenants postedSix short texts, one for each step of a repair
Your tenants hear back without you typing