Vendoroo or now ours
Both are AI Ours asks before it spends, from day one
Want to approve first? On Cautious, the default, our AI maintenance team asks you before four things: picking a vendor, spending money, cancelling work and contacting a property owner. Your technicians get each job before any vendor.
- Picking a vendorLuis and Tess are booked. Offer the water heater at 40 Hazel Ct to Harbor Plumbing?Offer it
- Spending moneyHarbor Plumbing quotes $415 for the valve at 40 Hazel Ct. Approve it?Approve $415
- Cancelling workThe tenant at 3 Mill St says the drain cleared. Cancel Thursday’s visit?Cancel the visit
- Contacting a property ownerThe roof estimate at 22 Oak St is ready. Send it to the property owner?Send it
You set the spend limit. When you trust it, switch to Standard. It picks from your vendors and approves up to the limit you set.
From Vendoroo's public pages. Vendoroo sells ROO, an AI teammate for property maintenance, as two products, Receptionist and Maintenance Coordinator, with add-ons.
Two AI teams Start with who says yes
When two AI teams both promise to run maintenance, the difference is in who approves, who gets the job, who takes the night call, what counts as done and what the add-ons cost. Vendoroo's column says only what Vendoroo's public pages say, and links to the page we read.
ROO asks when it isn’t sure. Do you know when that is?
Ahead with OursVendorooVendoroo says that when ROO isn’t sure, it asks you first, and it confirms before acting on a request such as approving a quote. Change one job and say “next time” and it becomes a rule. If ROO sends the wrong vendor, Vendoroo says it covers the trip fee (terms apply).
Sourcevendoroo.ai/pmroovendoroo.ai/vendor-selectionvendoroo.ai/guaranteeNow OursYou know the four things it always asks you first.
Cautious is the default. Ours asks before it picks a vendor, spends money, cancels work or contacts a property owner, and each ask is one sentence with one button in Needs you. You set the spend limit.
Every message and booking is recorded on the case, with who it went to and when.
Its dispatcher is on a waitlist. Who schedules your technicians today?
Ahead with OursVendorooRouting and scheduling your in-house team into your software's calendar is the In-House Dispatcher, listed on a waitlist as of October 20, 2026. ROO works from your vendor notes, such as weekdays only for one vendor.
Sourcevendoroo.ai/plansvendoroo.ai/vendor-selectionvendoroo.ai/in-house-dispatcherNow OursYour technicians get the job first, in their calendar, today.
Each job goes to your own technicians first and is scheduled into that technician's calendar. They work from the technician app and can be on your on-call calendar. Your vendors get the job next, by text or in the vendor app.
ROO answers at 2:00 AM ET. Who on your team takes it?
EvenVendorooROO answers your main line in your company’s name, on your number, at the hours you choose. Vendoroo says emergency calls go where your emergency routing says and “can require a person to accept.” Its add-on After-Hours Human Support offers “Real people for real emergencies.” and lists no hours or price.
Sourcevendoroo.ai/plansvendoroo.ai/receptionistNow OursBoth reach a person. Ours publishes what happens when nobody answers.
Ours answers tenant calls and texts at any hour, in your company's name. For the emergencies you choose, it calls and texts your on-call person.
No answer? Your backup is called and texted after 5 minutes, and if nobody takes it the case comes to you. Everything else waits for the morning, and the tenant is told when to expect a call.
ROO closed it out. On whose word?
Ahead with OursVendorooVendoroo lists “Work order completion & closeout” in its Maintenance Coordinator. As of October 20, 2026, the pages we read don't say what counts as done.
Sourcevendoroo.ai/plansNow OursThe tenant’s yes, or a photo or note, closes the case.
A case is done only when the tenant confirms the fix, or your vendor or technician marks it done with a photo or note. Otherwise the case says “Not sure it happened” instead of guessing.
Add-ons for owners and nights. What is the total?
Ahead with OursVendorooNo prices on its site. Vendoroo quotes after a demo, and you can start with one product and add others. Owner approvals come with the Maintenance Manager add-on, and as of October 20, 2026 its pages list no add-on prices.
Sourcevendoroo.ai/plansvendoroo.ai/pricingNow Ours$5 a door covers owner approvals and night calls.
$5 a door a month, published on our pricing page. Calls, texts and minutes are included, and so are the technician app and owner approval links. Month-to-month with no exit fee.
Under 100 doors there is no setup fee and no sales call.
Where these facts come from
Last checkedSomething here out of date? Email support@nowours.com and we will correct it.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Your technicians first Then one question for you
Ours checks your technicians’ calendars before any vendor. When nobody on your team is free, it asks you once before it offers the job to a vendor.
- 8:00 AM ETFurnace check · 4 Oak Ln
- 11:30 AM ETLeaking faucet · 12 Elm Ct
- 2:00 PM ETMove-out repairs · 30 Birch Rd
- 7:30 AM ETUnit turnover · 6 Cedar Ave
- 1:00 PM ETUnit turnover · 6 Cedar Ave
You offered it to Harbor Plumbing
1 tapLuis and Tess are booked until Wednesday or later. Offer the water heater at 40 Hazel Ct to Harbor Plumbing?
#2099 · no hot water · Cautious asks before it picks a vendorOffered to Harbor PlumbingTuesday 8:30 AM ETHarbor Plumbing took it by text at 8:34 AM ET. Luis and Tess kept their day.
Switching from Vendoroo starts read-only
- 1Connect your software. Ours only reads until you go live.
- 2See its drafts on your real work orders while Vendoroo keeps running.
- 3Stay in preview as long as you like. Add your card when you want it to start.
Questions
From Vendoroo's public pages, read on October 20, 2026. Each fact links to Vendoroo's own page.
Something out of date? Email support@nowours.com and we will correct it.
On Cautious, the default, Ours asks before it picks a vendor, spends money, cancels work or contacts a property owner. Each ask is one sentence and one button in Needs you.
When you trust it, switch to Standard. It picks from your vendors and approves up to the limit you set.
Ours offers every job to your technicians first, then your vendors if nobody's free, and schedules into each technician's calendar. ROO works from your vendor notes, and Vendoroo lists its In-House Dispatcher, which routes and schedules your team by skill, availability and location, on a waitlist.
We do: $5 a door a month, with calls, texts and minutes included. Vendoroo's pages ask you to book a demo for pricing.
Vendoroo says emergency calls go where your emergency routing says and can require a person to accept, and it sells After-Hours Human Support as an add-on. Ours calls and texts your on-call person, then your backup after 5 minutes. If nobody takes it, the case comes to you.
For a fire, a gas leak or anyone in danger, tenants call 911 or the gas utility first.
Read before you decide
- In-house techniciansYour own team gets every job first
- Setting owner approval limitsWhat you approve alone, and what goes to the property owner
- Technicians or vendorsWhich jobs your own team takes, and which go out
- Setting up an on-call rotationWho goes first, the backup, handoffs and on-call pay
- Owner approval limits
- Owner approval
Want to approve first, technicians first? Pick Now Ours