Tell us where it gets in your way
Our goal for this website and for the texts and calls tenants and vendors get from us, and how to tell us when something gets in your way.
Last updated
On this page
- Pages work with a keyboard, with a visible focus ring
- Pages follow your device's light or dark setting
- With reduced motion on, nothing moves and every step shows finished
- Headings and landmarks describe each page for screen readers
- Color never carries meaning alone. Every role and status also has a word
- Tenants and vendors can text or call, in English or Spanish
Our goal
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA on this website.
Texts and calls
A repair can be reported by text or by phone, in English or Spanish, at any hour. On a call, Ours says it's an AI assistant, and anyone can ask for a person and be put through to whoever is on call.
Where we fall short
Some parts may not work well for everyone yet. If something gets in your way, we want to hear about it, and we'll help you get what you need by email, or through your property manager, while we fix it.
Report a problem
Write to support@nowours.com. Tell us:
- The page, text or call it happened on
- What you were trying to do
- What got in the way, and what you use to browse, like a screen reader or zoom
A person replies the same business day, Monday to Friday.
Other formats
If you need any of our policies in another format, like plain text by email, ask and we'll send it.