Got a text about a repair?It came from your property manager
How to reach a person and how to stop texts.
Maple Street RentalsMaintenance texts · 8 Ash St, unit 2
AnaMonday 9:12 AM ETKitchen sink is leaking under the cabinet. It won't stop.
OursMonday 9:14 AM ETThanks, Ana. This is Maple Street Rentals maintenance (texts sent by Now Ours). Is any water near an outlet or a light? Reply HELP for help, STOP to opt out. Msg & data rates may apply.
AnaMonday 9:15 AM ETNo, just under the sink.
OursMonday 9:16 AM ETGood. Please turn off the water at the valve under the sink, turning it clockwise. I'll text you as soon as a plumber is booked.
Your property manager uses usWe text in their name
We're Now Ours. Property managers use our AI maintenance team to answer maintenance calls and texts in their company's name. It says it's an AI assistant at the start of every call.
If you rent your home
Texts about a repair you reported, or one at your home.
Maple Street RentalsMaintenance texts · 8 Ash St, unit 2
OursMonday 12:22 PM ETAna, Rick from Rick's Plumbing is coming tomorrow, Tuesday, at 10:00 AM ET to fix the sink. Reply if that time doesn't work.
OursTuesday 11:44 AM ETRick says the sink is fixed. Is everything dry under the cabinet?
AnaTuesday 11:45 AM ETYes, all dry.
You can always ask for a person
If you do the repairs
Texts about jobs from the property managers you work for.
Maple Street RentalsJob texts · Bayside Plumbing
OursWednesday 9:05 AM ETMaple Street Rentals maintenance. New job #2084: bathroom faucet drip at 22 Elm St, unit 4. Can you take it this week? Reply YES or call this number.
OursWednesday 11:05 AM ETFollowing up on the faucet at 22 Elm St, unit 4. Marco, the tenant, is home Thursday afternoon. Can you take it?
Bayside PlumbingWednesday 11:20 AM ETYES. Thursday 2:00 PM ET.
Reply by text, call, or use the vendor app
Message frequency varies with each repair or job. Msg & data rates may apply.
Reach a person
Rather talk to a person?Call and ask for one
Call the number that texted you. Our AI assistant answers in your property manager's name, and you can ask for a person at any hour. You'll be put through to whoever is on call.
Call to Maple Street Rentals maintenanceRecorded call · Thursday 7:05 PM ET
Ours7:05 PM ETMaple Street Rentals maintenance. I'm the AI assistant, and this call is recorded. What's going on?
Marco · 22 Elm St, unit 47:05 PM ETCan I talk to a person, please?
Ours7:06 PM ETOf course. I'm putting you through to the Maple Street Rentals on-call person now.
Other ways to reach someone
Reply to the text in your own words. Every message goes on your repair, where your property manager can see it.
Not sure a text is really from them? Call your property manager's office on the number you already have.
Prefer Spanish? Calls and texts work in English and Spanish.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
For vendors
Do the repairs?Answer by text, or use the vendor app
Job offers come by text in the property manager's name. Reply or call the same number and it's logged on the job. You don't need to install anything.
Rick · Rick's PlumbingTexts with Maple Street Rentals
OursMonday 10:41 AM ETHi Rick, Maple Street Rentals here. The kitchen sink at 8 Ash St, unit 2 is leaking under the cabinet. The water is off. Can you take a look?
OursMonday 11:41 AM ETFollowing up on 8 Ash St, unit 2. Can you take this one?
Rick · Rick's PlumbingMonday 11:58 AM ETI can take a look Thursday.
OursMonday 12:01 PM ETAna's water has been off since this morning, and it's your repair from 2 weeks ago. Could you come tomorrow?
Rick · Rick's PlumbingMonday 12:20 PM ETFor you, sure. Tomorrow at 10:00 AM ET.
The vendor app
For vendors who would rather tap than text. Texts keep working either way.
Only the jobs sent to you, nothing else
Mark a job done with a photo or note
Ask the property manager who sends you jobs for an invite.
Rick's view in the vendor app
Job #2071 · Kitchen sink leak8 Ash St, unit 2Done
Tenant
Ana
Job
Sink leak under the cabinet
Visit
Tuesday 10:00 AM ET
Marked done
Tuesday 11:41 AM ET, with a photo
Stop texts
Don't want the texts?Reply STOP
Reply STOP to any text from us and that number stops texting you. Reply START to turn texts back on, or HELP for who we are and how to reach us.
You replySTOPYou're unsubscribed from Maple Street Rentals maintenance texts and won't get more messages. Reply START to resubscribe.UNSUBSCRIBE, CANCEL, END and QUIT work the same way.
You replyHELPMaple Street Rentals maintenance texts, sent by Now Ours for your property manager. For a person, call this number. Email support@nowours.com. Msg & data rates may apply. Reply STOP to opt out.Works any time, even after STOP.
You replySTARTYou're resubscribed to Maple Street Rentals maintenance texts. Msg & data rates may apply. Reply STOP to opt out.Turns texts back on for that number.
What STOP changes
After STOP, that number won't text you or call you back.
Your repair request stays with your property manager, so call their office for updates.
A text from us names your property manager and is about a repair or a job at a property they manage. If you're not sure, call your property manager's office on the number you already have, or email support@nowours.com.
Your property manager uses Now Ours for maintenance. You get texts because you reported a repair or have one at your home, or because you do repairs for that property manager.
Message frequency varies with each repair or job. The texts are about that repair: replies, visit times and a check that it's fixed.
We don't charge you for them. Msg & data rates from your mobile carrier may apply.
Our AI assistant answers first, and it says it's an AI assistant at the start of every call. Calls are recorded, and the call says that at the start too. Ask for a person on the call and you'll be put through.
Your messages are kept on your repair or job, where your property manager's team can see them. We don't sell your number or share it for marketing.