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What to include
  • What you'd like to work on
  • A link to something you've built
  • Where you are, and your time zone
The work

Every problem we work on starts with someone waiting

Someone is always waiting: a tenant on a repair, a property manager on a vendor, a technician on the next job.

  • Tenants

    Answer calls and texts at any hour

    In English or Spanish, in the property manager's name, saying plainly that it's an AI assistant.

  • Vendors

    Get a quiet vendor to answer

    Timed nudges by text. After 4, the case comes to the property manager. Vendors can also use the vendor app.

  • Technicians

    An app that works with no signal

    Technicians log findings and finish jobs in a basement. It sends once the signal is back.

  • Property managers

    Ask one sentence, with one button

    Needs you shows only the cases that need a person, next step first.

  • Property owners

    Approvals from a link

    Owners review work over their limit from a secure link.

  • Ours

    Close the work order in five systems

    AppFolio, Buildium, Rentvine, Rent Manager and Propertyware, each with its own rules.

How we build

The rules we build by

What the product does so a property manager can trust it.

Everything on the record

#2071
  1. Monday 9:14 AM ETAnswered Ana and asked your safety questions
  2. Monday 9:19 AM ETAsked you once: this sink was repaired on #2044, send it to Rick's Plumbing?
  3. Monday 10:41 AM ETSent the job to Rick's Plumbing after your tap
  4. Monday 12:21 PM ETBooked Tuesday 10:00 AM ET with Ana
  5. Tuesday 11:45 AM ETAsked Ana if it's fixedAna “Yes, all dry.”
  6. Tuesday 11:52 AM ETClosed the work order in your software

Every message and booking is on the case, with who it went to and when.

Ask before spending

Cautious is the default. It asks before it picks a vendor, spends money or cancels work.

Needs youMonday 9:19 AM ET

This sink was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?

Sent to Rick's PlumbingMonday 10:40 AM ET

Done means confirmed

A tenant said it is fixed, or there is a photo or note. Otherwise the case says Not sure it happened.

Your maintenance software
Work order #2071 · Kitchen sink leak8 Ash St, unit 2Closed
Vendor
Rick's Plumbing
Tenant
“Yes, all dry.”
Closed
Tuesday 11:52 AM ET

  • Everything on the record

    Every message and booking is on the case, with who it went to and when.

  • In the property manager's name

    Every message goes out in the property manager's company name and says it is an AI assistant.

  • Plain words

    A sentence a busy property manager can read on a phone, with the next step first.

Asked often

Questions

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