You stay in charge
The wrong vendor? Not without asking you
You keep the decisions. Our AI maintenance team starts on Cautious, the default, and asks before it picks a vendor, spends money, cancels work or contacts a property owner. One sentence, one button.
- Spend limit
- $500
- Property owner approves over
- $1,500
- Texts to the property owner
- On
- Mode
- Cautious · from your company setting
The water heater at 9 Pine St needs $1,850 of work. That's over the owner's $1,500. Send Grace an approval link?
#2063 · quote from Rick's Plumbing · 3 photosSend the approval linkChecking every step behind it? Only what needs a person reaches you
Watching Ours should take less time than doing the work. Needs you holds only the decisions that are yours, one sentence each, next step first. The rest stays with Ours, and it's all on the case if you want to look.
- Over the spend limit
The fridge at 22 Elm St, unit 4 needs a $560 repair.
#2092 · fridge not cooling · 22 Elm St limit is $500Approve $560 - A vendor stayed quiet
Bayside Plumbing didn't answer 4 texts about 31 Cedar Ln. Offer it to Harbor Plumbing?
#2058 · bathroom sink not draining · last nudge Thursday 9:00 AM ETOffer it to Harbor Plumbing - Before it cancels work
The tenant at 14 Oak St, unit 2 says the faucet stopped dripping and asks to cancel Thursday's visit.
#2049 · leaky faucet · visit Thursday 10:00 AM ETCancel the visit
Every message and booking is on the case, with who it went to and when.
- Every text to tenants and vendors
- Bookings that went to plan
- Cases closed on the tenant's yes
Cautious is the default You decide when it does more
On Cautious, Ours does the legwork and asks you each decision that's yours. When you trust it, switch to Standard for your whole company or for one team.
Ours does alone
Every property- Answers tenant calls and texts and asks your safety questions
- Chases your vendors and technicians
- Books visits with tenants, vendors and technicians
- Closes the work order once the tenant confirms the fix
Asks you first
On Cautious- Picking a vendor
- Spending money
- Cancelling work
- Contacting a property owner
- Picks from your vendors
- Approves up to the limit you set for that property
- Over the limit, it still asks you
Set the rule once It applies to every case it covers
Pick a vendor to prefer, vendors never to use, people not to contact and a spend limit, for your company, one property owner, one property or a single case. Ours follows them from then on.
Ours kept the rule
40 Lake St · Friday- Friday 9:12 AM ETShowed your plumbing vendors for 40 Lake St
- Friday 9:20 AM ETRule savedSaved the rule once you chose Rick's Plumbing
- Friday 9:20 AM ETFrom now on, plumbing at 40 Lake St goes to Rick's Plumbing first
You saved the rule
1 tapRick's Plumbing first for plumbing at 40 Lake St?
Rick's Plumbing is now first for plumbing at 40 Lake StFriday 9:20 AM ET- 40 Lake St: Rick's Plumbing first for plumbingSet by you · Friday 9:20 AM ET
- 6 Grove St: never send Harbor PlumbingSet by you
- 9 Pine St: the property owner approves work over $1,500Set by you
Taught it a rule and it did something else? Your rule picks the vendor
Set a vendor first for a property, and that property’s jobs are offered to them first. Edit or remove the rule any time.
Ours followed your rule
#2098 · 40 Lake St- Saturday 9:02 AM ETNoor at 40 Lake St texted about a leak under the kitchen sinkNoor “There's a slow drip under the sink.”
- Saturday 9:03 AM ET40 Lake St: Rick's Plumbing first for plumbingChecked your rules for plumbing at 40 Lake St
- Saturday 9:04 AM ETOffered it to Rick's Plumbing, first for plumbing at 40 Lake St
- Saturday 9:40 AM ETBooked Rick for Monday 10:00 AM ET and texted Noor the time
You stayed out of it
Nothing- Applies to
- Plumbing at 40 Lake St
Every plumbing job at 40 Lake St goes to Rick’s Plumbing first.
- Remind it which plumber you like
- Fix its vendor pick on every plumbing case
- Pick the plumber for every leak at 40 Lake St
A spend limit for each property Over it, Ours asks
You set the limit property by property. On Standard, Ours approves work up to it. Anything over comes to Needs you.
Your team is on Cautious. On Standard, these limits apply.
- 8 Ash St
- Spend limit
- $300
- Property owner approves over
- Not set
- 9 Pine St
- Spend limit
- $500
- Property owner approves over
- $1,500
- 14 Oak St
- Spend limit
- $400
- Property owner approves over
- Not set
- 22 Elm St
- Spend limit
- $500
- Property owner approves over
- Not set
- 31 Cedar Ln
- Spend limit
- $750
- Property owner approves over
- $2,000
- 40 Lake St
- Spend limit
- $400
- Property owner approves over
- Not set
How it decides on Standard
- 1. Under the limitIt approves the work and books the visit.
- 2. Over the limitIt asks you in Needs you, with the amount and the quote.
- 3. Over the owner's limitOnce you say so, the property owner gets the quote and an approval link.
How owner approval links work:Owner updates and approvals
What Ours never does without you
Some lines it doesn't cross until you say so.
- Text a property owner
Didn't text the owner of 22 Elm St about the $560 fridge repair
Owner texts are off for 22 Elm St - Bring in a stranger
Didn't offer #2079 to a heating company that isn't on your list
Only your technicians and the vendors you added - Call it done on a guess
Didn't close #2087 on Pat's photo alone
Closed after Jen confirmed the fix · Wednesday 2:31 PM ET - Text anyone before you go live
Sent nothing to tenants or vendors while you set up
It only drafts until you go live
Emergencies don't wait in Needs you. They go to whoever is on call, then the backup, by call and text.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Questions
No. Needs you lists only the cases that need a person, one sentence each, next step first. Everything else is on the case if you want to look.
On Cautious, no: it asks before it spends anything. On Standard, it approves up to the limit you set for that property and asks you above it.
Every message and booking is on the case, with who it went to and when, so you can see exactly what went out. A booked visit can be moved or given to someone else from the case.
No. An emergency goes to whoever is on call, then the backup. Everything else waits in Needs you, one sentence each.
Set rules for your company, one property owner, one property or a single case: a vendor to prefer, vendors never to use, people not to contact and a spend limit. Your rules stay in one list you can read.
Your rules decide which vendor gets the job first, and on Cautious it asks before it picks. Edit or remove the rule any time.
When you've seen enough of its asks to trust its picks. You switch your whole company or one team at a time, and each property's spend limit still applies.
Keep reading
- How it worksOne request, from tenant text to closed
- Owner updates and approvalsApproval links and the work-done dashboard
- VendorsJobs offered, chased and booked by text
- After hours and emergenciesWho gets called at 2:00 AM ET, and when
- Security and dataWhat we access and how it's stored
- QuestionsStraight answers on control, price and software
The decisions stay yours Our AI team does the legwork