Month to month Cancel with a button

Who this agreement is between

These terms are between Now Ours Inc (“we”, “us”) and the business that signs up for now ours (“you”). The person who signs up confirms they can agree to them for that business.

What we do

Our AI team answers your tenants' texts and calls in your company's name, offers jobs to your technicians and vendors, follows up until they answer, books visits, and updates and closes work orders in your software. At night it calls and texts your on-call person about the emergencies you choose.

We coordinate repairs. We don't do them. The vendors and technicians who do the work are yours, not ours.

What you decide

• What counts as an emergency
• Who is on call, and in what order
• On Cautious, the default, it asks you before it picks a vendor, spends money, cancels work or contacts a property owner
• The spend limit for each property
• Whether your company, or one of your teams, moves to Standard, where it picks from your vendors and approves up to each property's limit

You're responsible for the decisions you make and the rules you set, including the approvals you give.

Your account

• Keep your account details accurate
• Give each teammate their own sign-in and the right role
• Keep sign-ins private, and tell us right away if you think one was misused
• You're responsible for what happens under your account

Your software and your data

You let us connect to your property management software. The connection is read-only until you go live. Disconnect any time, in settings or in your own software, and access stops.

Your data stays yours. We use it only to run the service for you, support you and keep it secure. Export your cases any time. We delete your data 30 days after you cancel. How we handle personal data is in our privacy policy.

Texting and calling tenants and vendors

We text and call in your company's name, for you. You confirm that the tenants, vendors, technicians and owners we contact for you expect to hear from you about maintenance, and that you have their consent where the law requires it.

Ours says it's an AI assistant, and every call says it's recorded. Anyone can reply STOP to stop texts. The details are in our SMS and call terms.

Price and billing

• $5 a door a month. Calls, texts and minutes are included
• The technician app, the vendor app and owner approval links are included
• We bill your card monthly. Changes to your door count are prorated
• Under 100 doors, there is no setup fee. At 100 doors or more, any setup fee is quoted on a call before you agree to it
• If we change the price, we email you before it applies to you

Cancelling

• Month to month, with no exit fee
• Cancel with a button in the app. No call
• Billing stops at the end of the month you cancel in
• Export your cases any time. Your data is deleted 30 days after you cancel
• We may end the service for an account that breaks these terms, and we tell you why

Fair use

• Use now ours only for the properties you manage and the people connected to them
• Don't use it to send marketing, or to contact people who haven't agreed to hear from you
• Don't try to get into accounts or data that aren't yours
• Don't try to break, overload or copy the service

When something goes wrong

We work to keep the service running, but we can't promise it never stops, and we don't offer a guarantee. If something is down, email support@nowours.com and a person replies the same business day.

Changes to these terms

When we change these terms, we update the date at the top and email account owners before the change applies.

Contact

Write to support@nowours.com. A person replies the same business day, Monday to Friday.