What we collect, and who gets to see it

Who we are

Now Ours Inc (“we”, “us”) runs now ours. Questions about this policy go to support@nowours.com.

Who this policy covers

• Property managers and their teams who use now ours (“you”)
• Tenants who text or call about a repair, or whom we contact about one
• Vendors and technicians who get jobs through us
• Property owners, when you turn on owner updates
• People who visit this website or book a call

Whose data it is

Tenant, vendor, technician and owner data comes to us from you and from your software. We handle it for you and follow your instructions. If you're a tenant or a vendor, your property manager decides how your data is used, and we help them.

What we collect

From you

• Your name, work email, phone number and company
• Your door count and which software you use
• Your settings: your emergency list, your on-call calendar, spend limits and rules
• The decisions you make in Needs you
• Billing details. Your card is handled by our payment provider

From your software

• Properties and units
• Tenants' names and contact details
• Work orders and their history
• Your vendors and technicians, and how to reach them

From tenants

• Texts, calls and call recordings
• Photos they send
• When they're home for a visit
• Whether the fix worked

From vendors and technicians

• Replies and visit times
• Notes and photos of the work
• Onboarding details you ask us to follow up on

From visitors to this website

• What you type into a form: your name, email, company, door count and software
• When you book a call, the name, email and software you enter, which Cal.com receives to schedule it
• The cookies needed to keep you signed in to the app

How we use it

• Answer tenants by text and phone in your company's name
• Offer jobs to your technicians and vendors, follow up until they answer and book visits
• Update and close work orders in your software
• Put decisions in Needs you, and send the updates you turn on, like owner approval links
• Support you, keep the service secure and bill you
• Reply when you book a call or write to us

We don't sell personal information. We don't use tenants' or vendors' phone numbers for our own marketing.

Texts and calls

Texts and calls go out in your property manager's name. Every call says it's an AI assistant and that it's recorded. Texts say whose maintenance team they come from. A tenant who calls can ask for a person and is put through to whoever is on call. Reply STOP to any text to stop getting them, or HELP for help. The full rules are in our SMS and call terms.

No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

Who we share it with

• Your team, each person seeing only their part. Roles are on our Security and data page
• The vendor or technician on a job, who gets what the job needs: the address, the problem and how to reach the tenant
• Property owners, only when you turn on owner updates
• Companies that run parts of the service for us, like texting, calling and hosting. They are listed on our subprocessors page
• Anyone the law requires us to share it with

Where it's stored

In the US.

How long we keep it

While you're a customer, we keep your account and cases so every repair has a history. You can export your cases any time. Your data is deleted 30 days after you cancel.

Tenant, vendor and technician data sits in the property manager's account and follows the same rule.

Your choices

• Property managers can export their cases from the app, or ask us to delete their data
• Tenants and vendors can ask their property manager, or write to us and we'll work with the property manager on it
• Anyone can reply STOP to stop texts
• A tenant who calls can ask for a person

Depending on where you live, you may have more rights over your data. Write to us and we'll help you use them.

Keeping it safe

Sign-in, roles and what we can read and write in your software are on our Security and data page.

Children

This service is for property businesses and the people they work with. It isn't meant for children under 13, and we don't knowingly collect their data.

Changes to this policy

When we change this policy, we update the date at the top. If a change affects how your data is used, we email account owners before it takes effect.

Contact

Write to support@nowours.com. A person replies the same business day, Monday to Friday.