Skip to content
Book a call

Compare

Who answers at night, and who closes the job?

Choosing how maintenance coordination gets done? Our AI maintenance team answers tenants at night in your company's name, nudges a quiet vendor up to 4 times before it comes to you, calls a job done only when the tenant confirms it or the vendor sends a photo or note, and costs $5 a door a month, calls and texts included.

Book a callUnder 100 doors? Set it up yourself

Ahead with Ours

  • In the middle of the night, did anyone take the emergency?

    Doing it yourself
    You, if your phone wakes you
    A maintenance coordinator
    Your coordinator, once working hours start
    An answering service
    The service takes the call and passes it on
    Now Ours
    Ours calls and texts your on-call person. Backup after 5 minutes

    Ahead with Ours: Your backup is called and texted after 5 minutes. If nobody takes it, the case comes to you.

  • When the vendor goes quiet, who chases and who tells you?

    Doing it yourself
    You chase, when you notice
    A maintenance coordinator
    Your coordinator, in working hours
    An answering service
    You. The follow-up is yours
    Now Ours
    4 timed nudges, then it lands in Needs you

    Ahead with Ours: You hear about a quiet vendor once, in Needs you, with the next step first.

  • Is it done, or does it only say done?

    Doing it yourself
    You text the tenant to ask
    A maintenance coordinator
    Your coordinator calls to check
    An answering service
    You. The service is not told
    Now Ours
    Done only when the tenant confirms, or there is a photo or note

    Ahead with Ours: Without one of those, the case says “Not sure it happened” instead of closing on a guess.

  • Paying every month and still doing the work?

    Doing it yourself
    No bill. The work and the evenings are yours
    A maintenance coordinator
    A salary and benefits
    An answering service
    By the call or by the minute. The follow-up is yours
    Now Ours
    $5 a door a month, calls and texts included

    Ahead with Ours: Ours answers, chases, books and closes for that price, with calls, texts and minutes included. Under 1,400 doors, it costs less than one coordinator in BLS national pay figures.

  • Will it do something you did not approve?

    Doing it yourself
    No. Every step is yours
    A maintenance coordinator
    Your coordinator works within your rules
    An answering service
    The service follows your script
    Now Ours
    Cautious asks first, one tap each

    EvenCautious is the default, so Ours asks before it picks a vendor, spends money, cancels work or contacts a property owner. Every message and booking is recorded on the case, with who it went to and when.

Your options

Six ways to handle a 10:58 PM ET text Ours answers it that night

The same tenant text reaches each option. Each card shows where it lands, where that option stops and what Ours does instead.

A tenant · Thursday 10:58 PM ET“Garbage disposal is humming and won't spin.”

  • Doing it yourself

    Lands withYour own phoneBuzzes at 10:58 PM ET. It waits until you answer
    Where it stops
    Every text and call lands on your own phone, at any hour.
    With Ours
    Ours answers, says it can wait until morning and keeps it off your phone.
    vs doing it yourself

  • Hiring a maintenance coordinator

    Lands withYour coordinator's listWaits for Friday 9:00 AM ET
    Where it stops
    Nights, weekends, sick days and the weeks between hires.
    With Ours
    Ours answers tonight. Your coordinator starts Friday with one question in Needs you.
    vs hiring a maintenance coordinator

  • An answering service

    Lands withThe answering serviceAnswered, and billed by the call or the minute
    Where it stops
    After the call. Chasing the vendor and closing the work order stay with you.
    With Ours
    Ours answers too, then books your vendor, follows up and closes the work order.
    vs an answering service

  • An on-call rotation with your technicians

    Lands withYour on-call technician's phoneRings tonight, even though it can wait
    Where it stops
    Whoever is on call answers every call, urgent or not.
    With Ours
    Ours answers, and rings your on-call technician only for what is on your emergency list.
    After hours and emergencies

  • A maintenance company with its own vendors

    Lands withTheir own vendor networkGoes to a vendor they choose
    Where it stops
    Jobs you send them go to their vendor network.
    With Ours
    Ours sends the job to your technicians first, then your vendors, in your company's name.

  • Maintenance software your team runs

    Lands withYour maintenance softwareLogged in the software for your team
    Where it stops
    Your team still runs the software and the vendor phone tag.
    With Ours
    Ours works the list in your software for you. It answers, chases, books and closes.
    Works with your software
Products

Comparing products? Each one gets its own page

Each product page asks the questions buyers ask about this kind of service, answers them with what now ours publishes and links to the pages we read.

  • Do tenants text your company, or the Latchel number?

    From their public pagesLatchel's FAQ points tenants to the Latchel phone number, and a tenant can reach a live Latchel expert.
    With OursOurs answers in your company's name. A tenant who calls and asks for a person reaches your own on-call person.
    Source: Latchel, Frequently asked questions · Last checked vs Latchel

  • ROO asks when it isn’t sure. Do you know when that is?

    From their public pagesVendoroo says ROO asks you first when it isn’t sure.
    With OursOn Cautious, the default, Ours asks before it picks a vendor, spends money, cancels work or contacts a property owner.
    Source: Vendoroo, Vendor selection · Last checked vs Vendoroo

  • Better tools for your coordinators, or fewer jobs on their desk?

    From their public pagesProperty Meld's Ops plan gives your team vendor messaging, a scheduler and a workflow engine to run.
    With OursOurs texts, chases and books in your company's name. A quiet vendor reaches you once, after 4 texts.
    Source: Property Meld, Pricing, the Ops plan · Last checked vs Property Meld

  • Their Pros, or the vendors you already trust?

    From their public pagesLula's network of independent Pros does the work.
    With OursOurs sends jobs only to your technicians and the vendors you add, and a repeat report shows the earlier repair on the case.
    Source: Lula, llms.txt, how Lula coordinates work · Last checked vs Lula

  • AppFolio's AI wrote the work order. Who books the visit?

    From their public pagesAppFolio's AI talks with tenants, writes the work order and texts vendors, by rules your team sets.
    With OursOurs books the visit with the tenant and your vendor, checks the fix with the tenant and closes the work order in AppFolio.
    Source: AppFolio, Product update, Q1 2026 · Last checked Alongside AppFolio's built-in AI
Why Now Ours

Why pick Now Ours

  • $5 a door, published

    Calls, texts and minutes included. Month-to-month, with no exit fee.

  • Tenants hear back at night

    Ours answers by call and text in your company's name. Emergencies on your list go to whoever is on call.

  • Quiet vendors get chased

    4 timed nudges, then one question in Needs you with the next step first.

  • Your technicians first, then your vendors

    Jobs go to your own people first, and everyone works in your company's name.

  • One tap per decision

    Each ask in Needs you is one sentence and one button. Cautious is the default.

  • Done only when it is done

    The tenant confirms, or there is a photo or note. Otherwise the case says “Not sure it happened”.

Asked often

Questions

Next

Keep reading

Chasing off your desk for $5 a door? Pick Now Ours

Book a callUnder 100 doors? Set it up yourself