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Maintenance coordinator

A hire covers 40 hours a week Tenants text at all 168

Deciding whether to hire a coordinator? A hire costs about $7,100 a month and covers 40 of the 168 hours in a week. Our AI maintenance team answers tenants on nights, weekends and sick days, chases your vendors and closes the work order. Already have a coordinator? Ours takes the chasing off their desk, so one person runs more doors.

Book a callUnder 100 doors? Set it up yourself
One week of coverage, Monday to Sunday, by hourYour coordinator, with Ours beside them 40 hoursOurs on its own 128 hours

Office hours 9:00 AM ET to 5:00 PM ET, Monday to Friday

An emergency at night goes to whoever is first on your on-call calendar. Ours calls and texts them, and the backup gets it after 5 minutes.

Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.

Side by side

The 40 hours a hire works, and the 128 they don't

Ahead with Ours

  • Your coordinator is asleep. Who takes the emergency?

    A maintenance coordinator
    Your coordinator, once working hours start
    Now Ours
    Ours calls and texts your on-call person. Backup after 5 minutes

    Ahead with Ours: Your backup is called and texted after 5 minutes. If nobody takes it, the case comes to you.

  • Phone tag with a quiet vendor. Is that your coordinator’s day?

    A maintenance coordinator
    Your coordinator, by phone and text, in working hours
    Now Ours
    4 timed nudges, then it lands in Needs you

    Ahead with Ours: Their day goes to decisions instead of phone tag, and a quiet vendor reaches them once, in Needs you, with the next step first.

  • Your coordinator is out sick. Who notices the quiet cases?

    A maintenance coordinator
    Cases wait unless someone covers
    Now Ours
    4 timed nudges, then Needs you, on their day off too

    Ahead with Ours: Cases keep moving while your coordinator is out. The one decision that needs a person waits in Needs you.

  • Your coordinator marked it done Friday. Was it?

    A maintenance coordinator
    Your coordinator calls the tenant, when there is time
    Now Ours
    Done only when the tenant confirms, or there is a photo or note

    Ahead with Ours: Every case uses the same rule. Without one of those, the case says “Not sure it happened” instead of closing on a guess.

  • A salary, and the work still waits for working hours?

    A maintenance coordinator
    About $7,100 a month, in BLS national figures
    Now Ours
    $5 a door, calls and texts included. 250 doors is $1,250 a month

    Ahead with Ours: Under 1,400 doors, Ours costs less than the BLS figure for one hire. Calls, texts and minutes are included. Month-to-month, with no exit fee.

  • Will it do something you did not approve?

    A maintenance coordinator
    Your coordinator works within your rules
    Now Ours
    Cautious asks first, one tap each

    EvenThe decisions stay with your team either way. Cautious is the default, so Ours asks before it picks a vendor or spends money, one tap each in Needs you.

Cost

What a coordinator costs, next to $5 a door

National pay data from the US Bureau of Labor Statistics, with the date we checked it. Pay in your market, and for your hire, will differ.

Hiring a coordinator

National figures, per year
Median pay
$59,650
BLS, May 2025
Benefits, paid leave and payroll taxes
about $25,560
BLS: 30.0% of what private employers spend per worker, June 2026
Total
about $85,210 a year
Per month
about $7,100
Hours on the job
40 of 168 a week

Ours

$5 a door a month, calls, texts and minutes included
50 doors
$250 a month
100 doors
$500 a month
250 doors
$1,250 a month
500 doors
$2,500 a month
Answers tenants
At any hour

BLS has no job called maintenance coordinator. We use the closest one it tracks, production, planning and expediting clerks, who schedule work and track it until it is done. If your role is closer to an office assistant, the BLS median is $47,540 a year.

SourcesLast checked
  1. US Bureau of Labor StatisticsOccupational Employment and Wages, May 2025: Production, Planning, and Expediting Clerks (43-5061)
  2. US Bureau of Labor StatisticsOccupational Employment and Wages, May 2025: Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (43-6014)
  3. US Bureau of Labor StatisticsEmployer Costs for Employee Compensation, June 2026, private industry workers
Sick days

Your coordinator is out Thursday The cases keep moving

On sick days, vacations and the weeks between hires, a case can wait unless someone covers. Ours keeps answering and chasing, and the one decision that needs a person waits in Needs you.

Ours did

Thursday
  1. Thursday 7:58 AM ETAnswered Priya at 14 Linden Ave about the A/C blowing warm air
  2. Thursday 8:02 AM ETAsked your safety questions and told Priya what happens next
  3. Thursday 8:05 AM ETOffered the job to Cruz Heating & Air, your A/C vendor for 14 Linden Ave
  4. Thursday 9:05 AM ETNudged Cruz Heating & Air a second time
  5. Thursday 9:31 AM ETBooked Cruz for 2:00 PM ET and confirmed it with PriyaCruz “We can be there at 2.”
  6. Thursday 3:22 PM ETPut the $610 repair quote in Needs you

You did

1 tap
Needs youThursday 3:22 PM ET

Cruz Heating & Air quotes $610 to replace the A/C capacitor at 14 Linden Ave. That is over the $500 limit you set for this property.

Case #2102 · A/C blowing warm air · visit Thursday 2:00 PM ETApproved, Cruz is toldThursday 3:40 PM ET
What didn't pile up while they were out
  • Priya's call, and her two follow-up texts
  • Phone tag with Cruz Heating & Air
  • Finding a time that worked for Priya and Cruz
  • A note on the desk for Friday morning
More doors

One coordinator, more doors Their day is the decisions

Our AI maintenance team answers tenants, nudges vendors and books visits. What reaches your coordinator is a short list, one sentence and one button each.

Needs you3Friday 8:00 AM ET

  1. Bayside Plumbing didn't answer 4 texts about 31 Cedar Ln. Offer it to Harbor Plumbing?

    #2058 · bathroom sink not draining · last nudge Thursday 9:00 AM ETOffer it to Harbor Plumbing

  2. The furnace blower at 27 Willow Rd needs $1,240 of work.

    #2104 · furnace blower · your team is on CautiousApprove $1,240

  3. The owner of 27 Willow Rd approves work over $1,000. Send them an approval link for #2104?

    #2104 · furnace blower · owner limit $1,000Send the approval link

Ours did

Before 8:00 AM ET
  1. Thursday 9:00 AM ETSent Bayside Plumbing a fourth text about 31 Cedar Ln
  2. Friday 7:30 AM ETPut the $1,240 furnace blower quote for 27 Willow Rd in Needs you
  3. Friday 7:45 AM ETAnswered 2 tenant texts and booked both visits
Off their desk
  • Calling tenants back
  • Texting vendors until they answer
  • Finding a time that works for both sides
  • Asking the tenant whether it was fixed
  • Closing the work order in your software
Turnover

When a coordinator leaves, the case history stays with you

Your vendors, your limits and the rules you write live in your account, not in one person's head.

What stays when someone leaves

  • Your vendors and technicians, and every job each one took
  • Your emergency list, and the spend limit for each property
  • The rules you wrote
  • Every text, call and booking on each case, with who and when
Your maintenance software
Work order #2102 · A/C blowing warm air14 Linden AveClosed
Vendor
Cruz Heating & Air
Approved
$610, Thursday 3:40 PM ET
Fix
Replaced the capacitor
Tenant
“Cold air is back, thanks.”
Closed
Thursday 5:12 PM ET
Why Now Ours

Why pick Now Ours over a hire

  • $250 a month at 50 doors, next to about $7,100 for a hire

    The hire figure is the BLS national median with benefits, per month. Ours is $5 a door a month with calls, texts and minutes included, month-to-month.

  • Nights and weekends answered

    Ours answers tenants on nights and weekends. A coordinator covers 40 of the 168 hours in a week, mostly weekdays.

  • Cases keep moving on sick days

    Ours answers, chases and books while your coordinator is out. The decision waits in Needs you.

  • Phone tag comes off their desk

    Ours sends vendors 4 timed nudges, then asks one question in Needs you.

  • The history stays when people leave

    Your vendors, limits and the rules you write live in your account.

  • One tap per decision

    Each ask is one sentence and one button, for you or your coordinator.

Keeping your coordinator?

Ours takes the nights, the weekends and the chasing. Your coordinator keeps the decisions in Needs you, the visits in person and the calls with property owners.

Asked often

Questions

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Every hour covered without another salary? Pick Now Ours

Book a callUnder 100 doors? Set it up yourself