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Doing it yourself

Your phone is the repair line, nights included

Doing maintenance coordination yourself, every call? Our AI maintenance team answers tenants in your company's name, sends your vendor 4 timed nudges and keeps what can wait off your phone at night. You keep the decisions, one tap each, for $5 a door a month.

Book a callUnder 100 doors? Set it up yourself
This week
  1. MessagesMonday 6:48 PM ETMia · 18 Elm CtDishwasher won't drain again.
  2. MessagesMonday 8:05 PM ETYou to Northside PlumbingCan you look at a dishwasher at 18 Elm Ct this week?
  3. PhoneTuesday 12:31 PM ETMissed call · Northside PlumbingNo voicemail.
  4. MessagesWednesday 7:10 AM ETMia · 18 Elm CtAny update on the dishwasher?
  5. MessagesThursday 10:58 PM ETOwen · 5 Alder WayGarbage disposal is humming and won't spin.
  6. MessagesFriday 2:14 PM ETNorthside PlumbingCan do Monday.
One dishwasher, four days, and the plumber is not booked yet

With Ours, you did1 tap

Needs youMonday 6:50 PM ET

Mia's dishwasher at 18 Elm Ct won't drain. Send Northside Plumbing?

Case #2115 · dishwasher not draining · 18 Elm CtSent to Northside PlumbingMonday 6:51 PM ET
Ours did, meanwhile
  1. Monday 6:52 PM ETTexted Northside Plumbing about 18 Elm Ct
  3. Tuesday 8:52 AM ETNudged Northside a second time
  4. Tuesday 9:22 AM ETOffered Mia Wednesday morning
  5. Thursday 10:59 PM ETAnswered Owen. His disposal waits for morning
What you didn't have to do
  • Texting Northside Plumbing at 8:05 PM ET
  • Missing their call at lunch
  • Answering Mia's “any update?”
  • Reading about a garbage disposal at 10:58 PM ET

Booked for Wednesday morning. Mia confirmed.

Side by side

What you hand off, question by question You still make the calls

Ahead with Ours

  • A tenant texts at 10:58 PM ET. Is it yours tonight?

    Doing it yourself
    Every text and call is, on your own phone
    Now Ours
    Only what is on your emergency list, then your backup

    Ahead with Ours: Ours answers the rest and tells the tenant when to expect help. A real emergency still reaches you, and your backup gets it after 5 minutes.

  • Your third text to the plumber. Still yours to send?

    Doing it yourself
    You text, call and wait
    Now Ours
    4 timed nudges, then it asks you once

    Ahead with Ours: You get the vendors you already trust, minus the phone tag. A vendor who stays quiet reaches you once, in Needs you, with the next step first.

  • The plumber left. Do you text the tenant to ask?

    Doing it yourself
    You text the tenant to ask
    Now Ours
    Done only when the tenant confirms, or there is a photo or note

    Ahead with Ours: Without one of those, the case says “Not sure it happened” instead of closing on a guess.

  • No time to teach it?

    Doing it yourself
    Nothing to teach. It all runs through you
    Now Ours
    8 questions, about 15 minutes

    EvenCautious is the default, so Ours asks before it picks a vendor or spends money, one tap each in Needs you.

  • How much do you have to check behind it?

    Doing it yourself
    Every step is yours
    Now Ours
    Only what lands in Needs you, one tap each

    Ahead with Ours: Needs you shows only the cases that need a person, one sentence each. Every message and booking is recorded on the case.

  • Do your own vendors still get the work?

    Doing it yourself
    Yours
    Now Ours
    Yours, working in your company's name

    EvenOurs works with the vendors you add. They reply by text, or in the vendor app.

This page compares no other company. Every now ours fact here is on Pricing and How it works.

Vendors

Done with phone tag? Our AI team texts the plumber for you

Ours texts your vendor in your company's name, sends 4 timed nudges and books the visit with your tenant. You get the vendors you already trust, minus the phone tag.

Northside PlumbingTexts with Alder Lane Homes
  1. OursMonday 6:52 PM ETHi, Alder Lane Homes here. The dishwasher at 18 Elm Ct won't drain. Can you take it this week?
  2. OursTuesday 8:52 AM ETFollowing up on 18 Elm Ct. Can you take the dishwasher job?
  3. Northside PlumbingTuesday 9:20 AM ETYes. Tomorrow morning works.
  4. OursTuesday 9:24 AM ETBooked for tomorrow, Wednesday morning, at 18 Elm Ct. Mia will be home.

Before texting Northside, Ours asked you which vendor to send. You tapped once, Monday at 6:51 PM ET.

Mia · 18 Elm CtTexts with Alder Lane Homes
  1. MiaMonday 6:48 PM ETDishwasher won't drain again.
  2. OursMonday 6:49 PM ETThanks, Mia. This is Alder Lane Homes maintenance. Is any water on the floor?
  3. MiaMonday 6:50 PM ETNo, just sitting in the bottom.
  4. OursTuesday 9:22 AM ETNorthside Plumbing can come tomorrow, Wednesday morning. Does that work? Reply YES or send a better time.
  5. MiaTuesday 9:23 AM ETYES

Had Northside stayed quiet, Ours would have sent 4 timed nudges, then asked you which vendor to try next.

Nights

What can wait until morning, waits The rest still reaches you

You decide what counts as an emergency. Ours answers everything else, tells the tenant when to expect help and keeps it off your phone until morning.

Owen · 5 Alder WayTexts with Alder Lane Homes
  1. OwenThursday 10:58 PM ETGarbage disposal is humming and won't spin.
  2. OursThursday 10:59 PM ETThanks, Owen. Please don't use it tonight. It isn't an emergency, so we'll text you in the morning with who is coming.
  3. OwenThursday 11:00 PM ETOk, thanks.

If it is on your emergency list

You are first on your on-call calendar
  1. Ours calls and texts you first
  2. Add a backup, and they get it after 5 minutes
  3. Every call and text is recorded on the case

Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.

You stay in charge

You stop doing the work The decisions stay yours

Cautious is the default. Ours asks before it picks a vendor, spends money, cancels work or contacts a property owner. Each ask is one sentence and one button.

Needs youWednesday 10:05 AM ET

Northside Plumbing quotes $260 to replace the drain pump at 18 Elm Ct. You're on Cautious, so Ours asks before any spend.

Case #2115 · dishwasher not draining · visit Wednesday morningApproved, Northside is toldWednesday 10:20 AM ET
Your settings
Mode for your teamCautious
PropertySpend limit
18 Elm Ct$300
5 Alder Way$400
9 Willow Ln$500

What stays in your hands

  • Which vendors and technicians do your work
  • The spend limit for each property
  • What counts as an emergency
  • Every message and booking on the case, with who it went to and when
  • Switching your company or one team to Standard once you trust it
Set it up yourself

Under 100 doors, you can set it up yourself

No call and no setup fee. Nothing reaches your tenants or vendors until you add your card.

Five steps

  1. 1Sign up
  2. 2Connect your software, read-onlyAppFolio, Buildium, Rentvine, Rent Manager or Propertyware. All five are live.
  3. 3See its drafts on your real casesStay in preview as long as you like
  4. 4Answer 8 questions
  5. 5Add your card and go liveMonth-to-month, cancel with a button
$5 a door a month12 doors is $60 a month, calls, texts and minutes included.
  • Best on a computer, since you connect your software.
  • Read-only until you go live
  • Stay in preview on your real cases as long as you like
  • Month-to-month, cancel with a button
  • Disconnect any time, in settings or in your own software
Set it up yourself

100 doors or more? Book a call

Why Now Ours

Why pick Now Ours

  • Your evenings back

    Owen's disposal at 10:58 PM ET got an answer from Ours and waited for morning.

  • No more phone tag

    Ours sends your vendor 4 timed nudges, then asks you which one to try next.

  • Your vendors, your name

    The vendors you already trust, texted in your company's name.

  • Every decision stays yours

    Cautious is the default. Each ask is one sentence and one button.

  • $5 a door, month-to-month

    12 doors is $60 a month, calls, texts and minutes included. Cancel with a button.

  • Tenants kept posted

    Ours texts the visit time and checks it got fixed, so “any update?” stops landing on you.

Asked often

Questions

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Keep reading

Evenings back, decisions still yours? Pick Now Ours

Book a callUnder 100 doors? Set it up yourself