Security and data
What our AI team can touch, and who can see it
For property managers connecting their software to now ours. What our AI maintenance team reads and writes there, how calls and texts are kept, who sees tenant data and what happens to it when you cancel.
- Properties and units
- Tenants' names and contact details
- Work orders and their history
- Your vendors and technicians
- Notes and updates on the work order
- The visit time it booked
- The close, once the fix is confirmed
It reads first Nothing reaches a tenant until you go live
Connect your software read-only and see the texts it would send on your real work orders. Stay in preview as long as you like.
Ours drafted
Not sent- Monday 9:20 AM ETRead work order #2071 in your software: kitchen sink leak, 8 Ash St, unit 2
- Monday 9:21 AM ETNot sentFound an earlier repair on this sink, on #2044, and drafted a text to your plumberTo Rick's Plumbing: “Hi Rick, Maple Street Rentals here. The kitchen sink at 8 Ash St, unit 2 is leaking under the cabinet and the water is off. Can you take a look today?”
- Monday 9:21 AM ETNot sentDrafted a text to the tenantTo Ana: “Thanks, Ana. Rick's Plumbing is coming back to look at it. I'll text you a time for the repair.”
You stayed out of it
Nothing- Texts to tenants, vendors and property owners
- Changes in your software
- A card on file
Stay in preview as long as you like. It starts working when you add your card.
Every call says it's recorded Every text is on the case
Ours tells tenants it's an AI assistant and that the call is recorded. Every message and booking is kept on the case, with who it went to and when.
- OursTuesday 11:40 PM ETMaple Street Rentals maintenance. I'm the AI assistant, and this call is recorded. What's going on?
- LenaTuesday 11:40 PM ETThe bathroom fan stopped working.
- OursTuesday 11:41 PM ETThanks, Lena. Is water coming in anywhere, or do you smell gas or smoke?
- LenaTuesday 11:41 PM ETNo, it just stopped.
- OursTuesday 11:42 PM ETThen it can wait for the morning. It's case #2082, and someone will call you by 10:00 AM ET. If anything gets worse, call back. If you see smoke or smell gas, call 911 or the gas utility first.
- Every call, with who called and whenLena · Tuesday 11:40 PM ET
- Every text, with who it went to and when
- Every booking, and who agreed to it
- Photos and notes from the vendor or technician
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Only your people see it Each person sees their part
Tenant data is seen by your team, and by our support team only when they fix a problem for you. Technicians and vendors see only the jobs that are theirs. The companies that process it for us are listed on Subprocessors.
Who can see tenant data
- AdministratorsEverything. They are the only ones who can change settings
- ManagersCases, properties and Needs you. They can read settings, not change them
- DispatchersThe work list, cases and the schedule
- Your techniciansOnly the jobs assigned to them, in the technician app
- VendorsOnly their own jobs, by text or in the vendor app
- TenantsOnly their own request, by text, by phone or from a private link
- Our support teamYour account, only while fixing a problem for you
- Sign-in cookies travel only over a secure connection, and page scripts can't read them
- Everyone signs in again at least once a day
- Changes are accepted only from the app itself, never from another site
- The app can't be shown inside another website
- Keys to your software stay in a secrets vault. The app keeps only a reference to them
Leave whenever you want Take your cases with you
Cancel with a button in the app, with no call. Export your cases any time before you go.
- The day you cancelCancel with a button in the app
- End of that monthBilling stops
- 30 days after you cancelYour data is deleted
- Your work orders, in your own software
- Every case, in the file you exported
- Your vendors and technicians
Questions
People: only our support team, and only while they're fixing a problem for you. Everyone else who sees it works with you: your team, your technicians and your vendors, each seeing only their part. The companies that process it for us, like the ones that carry calls and texts, are listed on Subprocessors.
In the US.
Yes. Export your cases yourself, any time, from the app. Your work orders also stay in your own software.
It's deleted 30 days after you cancel. Export anything you want to keep before then.
Yes. Ours says it's an AI assistant, and every call says it's recorded. A tenant who calls can ask for a person and get put through to whoever is on call.
Write to support@nowours.com. A person replies the same business day, Monday to Friday.
Read-only until you go live Disconnect any time