Property maintenance resources
Everything to read Sorted by problem
For property managers who run maintenance, free whether or not you use now ours. Posts, step-by-step guides, templates, plain definitions and a cost calculator. Pick the problem first, then the format.
Six ways in Pick how much time you have
A post takes a few minutes. A guide is a process to follow. Templates, the glossary and the calculator are tools to use on the spot.
Blog
30 postsNewest · When the repair clock starts: the tenant’s noticeMost state repair deadlines count from the tenant’s notice. What counts as notice in 12 states, who it goes to, and what to log when a request arrives.
Guides
9 guides- How to evaluate maintenance coordination software or service8 steps
- Make-ready and turnover: getting a unit rent-ready between tenants8 steps
- Building a vendor bench: scorecards, response targets and backups9 steps
Templates
Emergency definitions- Water that won’t stop: a burst pipe, a flood or water coming through a ceiling
- Sewage backing up into the unit
- No heat in cold weather
Glossary
Work orderThe record of one repair: what is wrong, where, who is doing it, when, and how it ended.
Maintenance cost calculator
12 doors × $5 = $60 a monthAdd your coordinator and your answering service to see them side by side
Questions
What if it gets something wrong?Every message and booking is on the case, with who it went to and when.
Pick the problem Everything on it is in one place
Posts and guides come first, then the templates, terms and product pages that go with them.
Nights and emergencies
“Is this emergency mine, and did anyone take it?”
- GuideWriting an after-hours maintenance policy
- PostNo hot water in a rental: the water heater call, start to finish
- PostAC not cooling in a rental: handling heat calls
Vendors
“The vendor goes quiet and nobody tells me.”
- GuideBuilding a vendor bench: scorecards, response targets and backups
- GuideMaintenance KPIs: what to measure and how to count it
- GuideOnboarding vendors: W-9, insurance and expectations
Tenants
“Tenants keep texting asking if anyone is coming.”
- GuideMake-ready and turnover: getting a unit rent-ready between tenants
- GuideThe tenant maintenance request process, from first text to closed
- GuideWriting an after-hours maintenance policy
From request to closed
“I can't tell whose move it is.”
- GuideHow to evaluate maintenance coordination software or service
- GuideMake-ready and turnover: getting a unit rent-ready between tenants
- GuideBuilding a vendor bench: scorecards, response targets and backups
Your team and what it costs
“I'm paying every month and still doing the work myself.”
- GuideHow to evaluate maintenance coordination software or service
- PostHow to set up an on-call rotation for a small property management company
- PostIn-house maintenance technicians vs outside vendors: how to route each job
Property owners
“Owners ask what I did this month.”
- GuideA preventive maintenance plan for rental properties
- PostThe monthly owner maintenance report: what to send and why
- PostExplaining an emergency repair to a property owner
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Questions
Yes. The posts, guides, templates, glossary and calculator are free to read and use, with no sign-up.
Yes. They are written for any property manager, whatever software you use. Where now ours fits, the page says so.
No. Rules on repairs, habitability, taxes and insurance differ by state and city. Check yours, or ask your attorney, accountant or insurance agent.
Yes. Email support@nowours.com. A person replies the same business day, Monday to Friday.
Learn the process Then let Ours run it