After-hours maintenance
Posts for property managers on what counts as a maintenance emergency, who holds the night phone and how to cover nights and weekends. Start with the policy guide and the emergency list.
What to ask when a tenant reports no hot water, when a water heater call is a safety call, and the temperature setting the Department of Energy suggests.
· 3 min read
What to ask when a tenant says the AC isn’t cooling, the heat illness signs that make it a 911 call, and the states that name cooling in their laws.
· 5 min read
How to tell a property owner about a repair you made without their approval: what to send, when to send it, and why the job could not wait for a reply.
· 4 min read
Set up on-call for a small property management team: who goes first, the backup, handoff times, swaps, spending limits and on-call pay.
· 7 min read
An answering service picks up the call. Coordination books the vendor, follows up and closes the work order. What each covers and what to ask first.
· 7 min read
How answering services price after-hours coverage, the line items that raise the bill, and ten questions to ask before a property management company signs.
· 6 min read
The script for a gas smell call, from gas utility and federal pipeline safety guidance: get out, no sparks, call from outside, then what the manager does.
· 5 min read
What to tell tenants before a hard freeze, which pipes freeze first and what to do in the first hour after a burst, from Red Cross, DOE and EPA guidance.
· 5 min read
“Is this an emergency, or can it wait until morning?”
A written list of emergency, urgent and routine requests, and what happens next for each.
· 6 min read
“I can’t keep sleeping with the maintenance phone.”
Five ways to cover nights and weekends, what each one costs and where now ours takes over.
· 6 min read
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Read up Then hand the chasing to Ours