Rentvine
Rentvine work orders, closed once the fix is confirmed
For property managers on Rentvine: our AI maintenance team answers the tenant, chases the vendor and closes the work order in Rentvine once the fix is confirmed. It reads your properties, tenants, vendors and work orders there, and Rentvine stays your record.
Rentvine connectionLive
This sink was repaired 2 weeks ago, on #2044. Send it to Rick's Plumbing?
Earlier repair on Rentvine work order #2044Sent to Rick's PlumbingMonday 10:40 AM ET- Opened
- Monday 9:18 AM ET
- Vendor
- Rick's Plumbing
- Visit
- Tuesday 10:00 AM ET
- Fix
- Replaced the supply line
- Tenant
- “Yes, all dry.”
- Closed
- Tuesday 11:52 AM ET
- RickMonday 11:58 AM ETI can take a look Thursday.
- OursMonday 12:01 PM ETAna's water is off, and it's your repair from 2 weeks ago. Could you come tomorrow?
- RickMonday 12:20 PM ETFor you, sure. Tomorrow at 10:00 AM ET.
Connect once It already knows the unit and its last repair
When Ana texts about her sink, it knows her unit, her lease and the earlier work order, because it reads them from Rentvine.
- Properties and units
- Tenants and leasesSo it knows who is texting and where they live
- VendorsThe ones you already use, contacted in your company’s name
- Maintenance techniciansYour own team, offered jobs first
- Work orders and their private notesIncluding earlier repairs at each unit
- Vendor
- Rick's Plumbing
- Fix
- Tightened the supply line
- Closed
- 2 weeks before #2071
That's how it found the earlier repair on #2044 and showed it to you on #2071.
Every step goes on the Rentvine work order, then it closes
Every step lands on the Rentvine work order: the vendor, the visit, notes and the photo. It closes only after the tenant confirms the fix, or there is a photo or note from whoever did it.
Ours wrote to Rentvine
In Rentvine- Monday 9:13 AM ETChecked Rentvine for an open work order at 8 Ash St, unit 2
- Monday 9:18 AM ETOpened work order #2071 in Rentvine from Ana's text
- Monday 10:40 AM ETSent the job to Rick's Plumbing after your tap
- Monday 12:21 PM ETSet Rick's Plumbing and the Tuesday 10:00 AM ET visit
- Tuesday 11:41 AM ETAttached Rick's photo of the fix
- Tuesday 11:52 AM ETClosed #2071 in RentvineAna “Yes, all dry.”
- Opened
- Monday 9:18 AM ET
- Vendor
- Rick's Plumbing
- Visit
- Tuesday 10:00 AM ET
- Fix
- Replaced the supply line
- Tenant
- “Yes, all dry.”
- Closed
- Tuesday 11:52 AM ET
- OursTuesday 11:45 AM ETHi Ana, Rick says the leak under your sink is fixed. Is everything dry?
- AnaTuesday 11:46 AM ETYes, all dry.
Connect Rentvine in about 15 minutes Nothing sends until you turn it on
It starts read-only and drafts on your real work orders, so you see what it would do before it reaches a tenant or vendor.
Connecting Rentvine
- 1Create an access key and secret in RentvineAn administrator on your Rentvine account can do this.
- 2Add Rentvine in Settings, under IntegrationsEnter your account name, the one in your Rentvine web address, plus the key and secret.
- 3Match your statuses and prioritiesTell it which Rentvine status means open, scheduled and closed, so it writes the right one.
- 4Link your properties and previewIt drafts on your real work orders. Add your card when you want it to start.
Reads properties, units, tenants, leases, vendors, technicians and work orders. Writes work orders, notes and photos back.
Watches for changes your team makesWhat to know before you connect Rentvine
Five things to know, from what it checks before opening a work order to who approves.
- It looks before it opensBefore it opens a work order, it looks for an open one at the same unit and asks you if it finds one.
- Your team comes firstWhen someone changes a work order in Rentvine, it sees the change on its next check and pauses its own plan for that case.
- Approvals happen in Needs youYou approve in Needs you, and property owners approve by link. Quotes and approvals are not written to Rentvine.
- Technician jobs are scheduled in the technician appYour in-house technicians get their jobs and visits there, with a note on the Rentvine work order.
- One vendor per work orderA job that needs two vendors at once comes to you to match in Rentvine.
- Opened
- Wednesday 1:58 PM ET
- Assigned
- Luis, your technician
- Visit
- Thursday 9:00 AM ET
There’s already an open work order for the garbage disposal at 12 Elm Ct. Add this new text to #2086?
#2086 · opened in Rentvine Wednesday 1:58 PM ETAdd to #2086Questions
Yes. Your team keeps working in Rentvine. When someone changes a work order there, it sees the change on its next check and pauses its own plan for that case.
Your Rentvine account name and an access key and secret. An administrator on your account can create them.
Only after the tenant confirms the fix, or the vendor or technician marks it done with a photo or note. Then it sets the Rentvine status you picked for closed, with that confirmation as a note.
Yes. It starts read-only and drafts on your real work orders. Nothing reaches your tenants, vendors or Rentvine until setup is done and your card is added.
Your technicians get their jobs and visits in the technician app. The Rentvine work order gets a note saying who is going and when.
Any time, in settings or in Rentvine. Its access stops, and your work orders stay in Rentvine.
Keep reading
- Rentvine work ordersHow a request moves, and where the follow-up drops
- Works with your softwareAppFolio, Buildium, Rentvine and more
- You stay in chargeYou decide, and it uses the rules you write
- Onboarding vendorsW-9s, insurance and what you expect
- Security and dataWhat we access and how it's stored
- QuestionsStraight answers on control, price and software
Your Rentvine work orders, followed up and closed