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Subprocessors

Who else handles the data, and why

The outside companies that process data so our AI team can text, call, draft replies and keep the app running.

Last updated

On this page
  • Phone and text
    • Twilio
      What it does
      Sends and receives texts and phone calls
      Data it handles
      Phone numbers, texts and calls
  • Voice
    • ElevenLabs
      What it does
      The AI voice that answers calls
      Data it handles
      Call audio and what was said
    • LiveKit
      What it does
      Carries live call audio
      Data it handles
      Call audio while the call is on
  • Hosting and sign-in
    • Google Cloud
      What it does
      Runs the app, stores data, handles sign-in and keeps keys to your software in a secrets vault
      Data it handles
      Your account data, hosted
  • AI models
    • Google Gemini
      What it does
      Reads messages and drafts replies and next steps
      Data it handles
      Texts, call notes and case details
    • OpenAI
      What it does
      Suggestions for your team
      Data it handles
      Case details
  • Email
    • Resend
      What it does
      Sends and receives email
      Data it handles
      Email addresses and messages
  • Booking a call
    • Cal.com
      What it does
      Shows the calendar on the booking page and books the call
      Data it handles
      The name, email and software you enter when you book

What a subprocessor is

A company that handles personal data for us so we can run now ours.

Where data is stored

Your data is stored in the US.

When this list changes

When we add or replace a company, we update this page and the date at the top. Ask us and we will email you when it changes.

Security reviews

Running a security review? Write to support@nowours.com. A person replies the same business day, Monday to Friday. Our Security and data page covers sign-in, roles and what we can read and write in your software.

One text

Ana texted once Three companies handled it before the reply

The kitchen sink at 8 Ash St, Monday morning. Every company that handled the text, all inside two minutes.

Where it went

Monday
  1. Monday 9:12 AM ETTwilio delivered Ana's text to Maple Street Rentals' number
  2. Monday 9:12 AM ETGoogle Cloud stored it on case #2071
  3. Monday 9:13 AM ETGoogle Gemini read it and drafted your safety questions
  4. Monday 9:14 AM ETTwilio sent the reply in Maple Street Rentals' name
Ana · 8 Ash St, unit 2Texts with Maple Street Rentals
  1. AnaMonday 9:12 AM ETKitchen sink is leaking under the cabinet. It won't stop.
  2. OursMonday 9:14 AM ETThanks, Ana. I'm the Maple Street Rentals maintenance AI assistant. Is water reaching the floor, an outlet or the unit below?
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Questions

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