Contact
Write to us A person answers the same business day
Email support@nowours.com or use the form below, Monday to Friday. There's no phone line.
- Support
Using it, or setting it up
A person replies the same business day, Monday to Friday.
support@nowours.com - Sales
100 doors or more, or want a walkthrough
A 20-minute call. We walk you through one case, start to finish, and quote your setup.
Book a call - Tenants and vendors
Got a text from us about a repair?
It came from your property manager. Call that number and ask for a person.
Tenant and vendor help
Tell us what's going on We'll write back
The form opens your email app with the note addressed to support@nowours.com, so you keep a copy of what you sent.
- Your softwareAppFolio, Buildium, Rentvine, Rent Manager and Propertyware, or something else.
- How many doors you manageA rough number is fine.
- The case or work order numberIf it's about one, so we can open it first.
- What you expected, and what happenedOne or two sentences each is plenty.
Pricing or a walkthrough?
A 20-minute call is faster than email. We walk you through one case, start to finish, and quote your setup.
Book a callA tenant or vendor? Our texts come in your property manager’s name
We text and call for property managers, always in their company's name. Call the number that texted you and ask for a person.
- Joy · 40 Lake StWednesday 6:05 PM ETWho is this? I got a text about a plumber on Thursday.
- OursWednesday 6:06 PM ETHi Joy, this is the maintenance line for Maple Street Rentals. I'm their AI assistant, texting about the leaky faucet at 40 Lake St. A plumber is booked for Thursday at 10:00 AM ET.
- Joy · 40 Lake StWednesday 6:07 PM ETCan I talk to a person?
- OursWednesday 6:07 PM ETOf course. Call this number and ask for a person, and you'll be put through to whoever is on call for Maple Street Rentals.
Tenants
- Reply to the text with your question, in English or Spanish.
- Call the number that texted you and ask for a person.
- Reply STOP to stop the texts.
Vendors
- Reply by text, or use the vendor app if you have it.
- Questions about the job go to the property manager who sent it.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Questions
No. Email support@nowours.com and a person replies the same business day, Monday to Friday. Tenants and vendors call the number that texted them and ask for a person.
Book a 20-minute call. We walk you through one case, from the tenant's first text to the closed work order, answer your questions and quote your setup.
Tell us which one, how many doors you manage and the languages your tenants use. We add systems by demand. A person replies within a week with where your software stands.
Text or call your property manager's maintenance number. Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
With a button in the app. There is no call to make, and billing stops at the end of the month.
Keep reading
- Tenant and vendor helpFor tenants and vendors we contact
- QuestionsStraight answers on control, price and software
- AboutWho we are and why we built it
- Works with your softwareAppFolio, Buildium, Rentvine and more
- Security and dataWhat we access and how it's stored
- AccessibilityOur commitment, and how to report a problem
Rather see it working? It takes 20 minutes