Questions to ask before you hand it over

No. Needs you lists only the cases that need a person, one sentence each, next step first. Everything else is on the case if you want to look.

You set the spend limit for each property and what counts as an emergency. On Cautious it asks before it picks a vendor, spends money, cancels work or contacts a property owner, and each ask is on the case.

Cautious is the default. It asks you before it picks a vendor, spends money, cancels work or contacts a property owner.

Switch your company or one team to Standard when you trust it. Then it picks from your vendors and approves up to the limit you set for each property.

You do, for each property. On Cautious it asks before it spends anything, and the ask shows the amount and the job.

Every message and booking is on the case, with who it went to and when. On Cautious it asks before it picks a vendor, spends money, cancels work or contacts a property owner, so the big calls stay yours.

No. An emergency goes to whoever is on call, then the backup after 5 minutes. Nobody takes it? The case comes to you, with who was called and when. Everything else waits in Needs you, one sentence each.

Set rules for your whole company, one property owner, one property or a single case: a vendor to prefer, vendors never to use, people not to contact, how to reach someone, and a spend limit. Ours follows them. On Cautious it still asks before it picks a vendor or spends money, and each ask is on the case.

Texts to property owners are off unless you turn them on. When they're on, they always go out in your company's name, with the quote and an approval link. On Cautious, it asks you before it contacts a property owner.

Texts in your company's name, like this one:

They can reply, call the same number or use the vendor app. It's all logged on the case.

It sends up to 4 timed nudges in your company's name. If they stay quiet, the case comes to Needs you with the next vendor to offer it to.

It books the time with both sides, and the case stays open until the repair is confirmed. Before closing, it asks the tenant if it's fixed. If the answer is no, the case comes back to you.

Jobs go to your technicians first, into each one's calendar. If nobody's free, it moves on to your vendors. The technician app is included and works offline.

Jobs go to your vendors instead. On Cautious, it asks you before it picks one or spends money.

No. Texts work on any phone. If a vendor would rather use an app, there's the vendor app, where they see only the jobs you send them.

No. It works with your technicians and your vendors, in your company's name. On Standard, it picks from your vendors.

Yes. It follows up with a new vendor by text until they're ready for your jobs. You approve the vendor once.

Yes, if you use AppFolio, Buildium, Rentvine, Rent Manager or Propertyware. All five are live: it reads from your software, writes each step back and closes the work order there. Using something else? Tell us.

Neither. Work orders stay in your software. Your technicians and vendors stay yours. It takes the calls, texts and chasing in between.

Yes. It reads your software and shows its drafts on your real cases before anything goes out. Nothing reaches your tenants or vendors until you finish setup and add your card.

You can stay in preview as long as you like.

It only reads until you go live. Then it updates work orders and closes them once the fix is confirmed, with the vendor's note and photo on the case.

The integrations page lists what it writes in each system. Disconnect any time, in settings or in your own software.

Keep it. Your software keeps the work orders. Our AI team answers the tenant, chases the vendor, books the visit and closes the case once the fix is confirmed.

Under 100 doors, about 15 minutes, best on a computer. Connect your software read-only, see its drafts on your real cases, answer 8 questions, then add your card.

With 100 doors or more, book a 20-minute call and we quote your setup.

Ask us about your software. Tell us which one, how many doors you manage and the languages your tenants speak. A person replies within a week with where that software stands. We add systems by demand.

No. Cancel with a button in the app. Billing stops at the end of the month, and you can export your cases first.

Yes, any time, as CSV or JSON, from the app. You don't need to ask us.

Billing stops at the end of the month. Your data is deleted 30 days after you cancel, so export anything you want to keep before then.

Work orders already in your software stay there.

Only your team can see it, plus our support staff when they fix a problem for you. The companies that process it for us, like the ones that carry calls and texts, are listed on our subprocessors page. It's stored in the US. You can export your cases any time, and your data is deleted 30 days after you cancel.

See the subprocessors

Yes. Disconnect any time, in settings or in your own software, and its access stops.

Yes, and every call says so at the start. Calls and texts are kept on the case, so you can see who said what and when.

Email support@nowours.com. A person replies the same business day, Monday to Friday.