Vendors
Your vendor gets a text You get a booked visit
Tired of chasing vendors? An AI maintenance team offers the job, nudges up to 4 times and books a time with your tenant in your company's name. Vendors reply by text, or in the vendor app.
- OursWednesday 1:05 PM ETMaple Street Rentals maintenance. Rick, can you send two times for 40 Lake St, running toilet? Text or call this number.
- Rick · Rick's PlumbingWednesday 1:31 PM ETThursday after 3:00 PM ET or Friday at 2:00 PM ET.
- OursWednesday 1:32 PM ETThanks, Rick. Checking with the tenant now.
- OursWednesday 1:47 PM ETYou're booked for Friday at 2:00 PM ET at 40 Lake St. Noor, the tenant, will be home.
- Your technicians
- Booked until 3:00 PM ET
- Offered to
- Rick's Plumbing, 1:05 PM ET
- Rick answered
- Wednesday 1:31 PM ET
- Noor said yes
- Wednesday 1:46 PM ET
- Visit
- Friday 2:00 PM ET
The vendor goes quiet You hear about it once
Our AI team chases a quiet vendor. Up to 4 texts go out in your company's name. Still no answer? One sentence lands in Needs you, with the next vendor to offer it to.
Ours chased Brightline HVAC
#2079 · 22 Elm St, unit 2- Tuesday 8:30 AM ETDeliveredTexted Brightline HVAC about the noisy furnace blower at 22 Elm St, unit 2
- Wednesday 9:00 AM ETDeliveredNudge 2 of 4
- Thursday 9:00 AM ETDeliveredNudge 3 of 4
- Friday 9:00 AM ETDeliveredNudge 4 of 4Text “Maple Street Rentals maintenance. Following up on the furnace blower at 22 Elm St, unit 2. Can you send a time today? Text or call this number.”
- Friday 9:01 AM ETNo answer after 4 texts, so it brought the case to you
You moved it to Northside Heating
1 tapBrightline HVAC didn't answer 4 texts about 22 Elm St, unit 2. Offer it to Northside Heating?
#2079 · noisy furnace blower · last nudge Friday 9:00 AM ETOffered to Northside HeatingFriday 9:14 AM ET- Text Brightline HVAC four times
- Remember to check back every morning
- Look up Northside Heating's number
Every text is on the case, with who it went to and when. Follow a whole case inHow it works
A deadline passes and nobody tells you? Needs you does
When a vendor owes you an estimate, Ours sends a reminder after 2 business days. If 2 more pass with nothing, the case comes to you in Needs you, one sentence with the next step first.
Ours chased the estimate
#2079 · 22 Elm St, unit 2- Friday 9:14 AM ETOffered the furnace blower to Northside Heating after your tap
- Friday 3:10 PM ETNorthside Heating looked at it and owes you an estimateNorthside Heating “Blower motor is going. Quote to follow.”
- Tuesday 3:10 PM ETDeliveredNo estimate after 2 business days, so it sent a reminderText “Maple Street Rentals maintenance. Please send the estimate and supporting scope for review. Repair spending is not approved by this reminder.”
- Thursday 3:10 PM ETStill nothing 2 business days later, so it put #2079 in Needs you
You got
2 questions2 need you:Ask another vendor for an estimate on the furnace blower at 22 Elm St, unit 2? Northside Heating never sent one. #2079Approve $560 for the fridge not cooling at 22 Elm St, unit 4? #2092
- Remember which vendor owes you a quote
- Check every open case for a passed deadline
- Scroll the whole queue to find what is stuck
Nothing to install The vendor app if they want it
Most vendors reply to the text or call the same number, and it's logged on the case. Vendors who'd rather see a list can use the vendor app, which shows only the jobs you sent them.
- OursThursday 9:15 AM ETMaple Street Rentals maintenance. Can you take a bathroom sink that won't drain at 31 Cedar Ln? Send two times, or call this number.
- Harbor PlumbingThursday 9:40 AM ETFriday at 8:00 AM ET works.
- OursThursday 9:52 AM ETThanks. The tenant confirmed, so you're booked for Friday at 8:00 AM ET at 31 Cedar Ln.
- Harbor PlumbingThursday 10:05 AM ETCalled this number · 2 min · logged on #2058
- Bathroom sink not draining31 Cedar LnBookedFriday 8:00 AM ETMark done with a photo or note
- Leaky shower head22 Elm St, unit 4BookedMonday 1:00 PM ET
- Kitchen faucet drip12 Elm StDoneTuesday 11:20 AM ET
New vendor? Ours follows up until it is ready
Ours follows up with a new vendor by text until the onboarding items you ask for are in, then puts them on the vendor file.
- OursMonday 9:00 AM ETMaple Street Rentals here. Welcome to our vendor list. One onboarding item is still open before your first job. Can you text it over?
- OursWednesday 9:00 AM ETA quick reminder: we still need that one item before your first job.
- Harbor PlumbingThursday 11:20 AM ETHere it is.
- OursThursday 11:21 AM ETGot it, thanks. It's on your file.
You stayed out of it
Nothing- Onboarding itemsComplete, Thursday 11:20 AM ET
- Trades and service areaPlumbing · all your properties
- Track what each new vendor still owes you
- Email each vendor for missing items
- Chase them before the first job
Your vendors, in the order you choose
Ours works with the vendors you already have. On Cautious it asks you before it picks one. On Standard it picks from your list, up to the limit you set for that property.
- 1Rick's PlumbingTexts
- 2Harbor PlumbingVendor app
- 3Bayside PlumbingTexts
- 1Brightline HVACTexts
- 2Northside HeatingVendor app
The tub at 14 Oak St, unit 1 won't drain. Offer it to Rick's Plumbing, first on your plumbing list?
#2096 · your team is on CautiousOffered to Rick's PlumbingThursday 4:12 PM ET- OursThursday 4:12 PM ETMaple Street Rentals maintenance. Rick, can you take a tub that won't drain at 14 Oak St, unit 1? Send two times, or call this number.
- Rick · Rick's PlumbingThursday 4:30 PM ETFriday at 10:00 AM ET works.
How Cautious, Standard and spend limits work:You stay in charge
Questions
No. Vendors get job offers, nudges and bookings by text in your company's name. If they'd rather see their jobs in one list, they can use the vendor app.
Texts in your company's name, like this one:
Maple Street RentalsMaple Street Rentals maintenance. Rick, can you send two times for 8 Ash St, unit 2, kitchen sink leak? Text or call this number.
They can reply, call the same number or use the vendor app. It's all logged on the case.
Ours sends up to 4 texts. If they still stay quiet, the case comes to Needs you with the next vendor to offer it to.
Cautious is the default, so it asks you before it picks a vendor. Switch your company or one team to Standard and it picks from your vendors, up to the limit you set for each property.
Ours follows up with new vendors by text until the onboarding items you ask for are in, and puts them on the vendor file.
Yes. It works with the vendors you add, in your company’s name. Your vendors keep working with you, not with us.
Keep reading
- How it worksOne request, from tenant text to closed
- In-house techniciansYour own team gets every job first
- You stay in chargeYou decide, and it uses the rules you write
- Onboarding vendorsW-9s, insurance and what you expect
- Why vendors don't answerThe first text, the nudges and the backup that get replies
- Following up with a quiet vendorWhen to nudge, what to send and when to move to the backup
Your vendors, chased in your company's name