In-house technicians
Your technicians go first Each one gets a calendar
Have your own technicians? Our AI maintenance team offers them each job first, straight onto each technician's calendar in the technician app. Your vendors get a job only when nobody on your team has room.
- 8:00 AM – 10:00 AM ETSmoke detector · 12 Elm St
- 1:00 PM – 3:00 PM ETGarbage disposal · 6 Grove St, unit 3Added by Ours · 7:51 AM ET
- 9:00 AM – 11:00 AM ETStuck window · 5 Birch Rd
- 1:00 PM – 3:00 PM ETDoor lock · 31 Cedar Ln
Your team gets the job first Vendors fill in when it's full
Our AI team offers the job. It checks your technicians' calendars, books whoever has room and texts your tenant the window. When the whole team is booked, it moves on to your vendors.
Ours gave the job to Pat
Wednesday- Wednesday 7:48 AM ETJen at 6 Grove St, unit 3 texted about the garbage disposalJen “It hums but won't turn.”
- Wednesday 7:50 AM ETChecked Pat's and Lee's calendars for today
- Wednesday 7:51 AM ETTechnician appPut it on Pat's calendar, 1:00 PM – 3:00 PM ET
- Wednesday 7:52 AM ETTexted Jen that Pat comes between 1:00 PM and 3:00 PM ET
- Wednesday 12:58 PM ETNoor at 40 Lake St reported a running toilet
- Wednesday 1:05 PM ETPat and Lee were booked until 3:00 PM ET, so it texted Rick's Plumbing
You stayed out of it
NothingGarbage disposal · 6 Grove St, unit 3
Today, 1:00 PM – 3:00 PM ETJen: “It hums but won't turn.”Running toilet · 40 Lake St
Pat and Lee booked until 3:00 PM ETRick: “Thursday after 3:00 PM ET or Friday at 2:00 PM ET.”- Check who's free this afternoon
- Call Pat between jobs
- Text Jen a window
- Find a plumber for 40 Lake St
Every technician gets their own day The job details come with it
The technician app is included in $5 a door, for every technician. Each one sees their own calendar, the job details and what the tenant said. They mark the job done with a photo or note, even offline.
- Smoke detector12 Elm StDone8:00 AM – 10:00 AM ET
- Garbage disposal6 Grove St, unit 3Next1:00 PM – 3:00 PM ETJen: “It hums but won't turn.”Mark doneAdd a photo or note
- Technician
- Pat
- On Pat's calendar
- Wednesday 7:51 AM ET
- Visit
- Wednesday 1:00 PM – 3:00 PM ET
- Tenant said
- “It hums but won't turn.”
- Window texted to Jen
- Wednesday 7:52 AM ET
Marked done in the app Confirmed by the tenant
When your technician marks a job done with a photo or note, Ours asks the tenant if it's fixed. Then it closes the work order in your software.
Ours closed it with Jen
Wednesday- Wednesday 2:24 PM ETPat marked it done with a photo
- Wednesday 2:25 PM ETAsked Jen if it's fixedJen “Works now, thanks.”
- Wednesday 2:31 PM ETClosed the work order in your software
- Technician
- Pat
- Visit
- Wednesday 1:00 PM – 3:00 PM ET
- Fix
- Cleared a jam and reset the motor
- Photo of the fix
- From Pat, Wednesday 2:24 PM ET
- Tenant
- “Works now, thanks.”
- Closed
- Wednesday 2:31 PM ET
Put your technicians on call The emergency reaches them first
An emergency calls and texts whoever is on call, and adds the backup after 5 minutes. You decide what counts as an emergency.
- OursWednesday 11:42 PM ETEmergency at 14 Oak St, unit 1: water coming through the kitchen ceiling. Case #2095. Dee's number is on the case.
- Lee · your technicianWednesday 11:44 PM ETOn my way. Calling Dee now.
- MondayPatBackup · You
- TuesdayPatBackup · You
- WednesdayTonightLeeBackup · Pat
- ThursdayLeeBackup · Pat
- FridayYouBackup · Lee
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Who gets called, in what order, and what waits for the morning:After hours and emergencies
Questions
No. Jobs go to your technicians first, into each one's calendar. Only when nobody has room does it move on to your vendors.
They use the technician app. It shows their own calendar and the job details, and they mark jobs done with a photo or note. It works offline.
No. The technician app is included in $5 a door, for every technician you add.
Yes. Put them on the on-call calendar. An emergency calls and texts whoever is on call, and adds the backup after 5 minutes.
They mark it done in the app with a photo or note. Ours asks the tenant if it's fixed, then closes the work order in your software.
Jobs go to your vendors instead. On Cautious, it asks you before it picks one or spends money.
Keep reading
- How it worksOne request, from tenant text to closed
- VendorsJobs offered, chased and booked by text
- After hours and emergenciesWho gets called at 2:00 AM ET, and when
- You stay in chargeYou decide, and it uses the rules you write
- Tenant texts and callsAnswers tenants in your name, any hour
- Technicians or vendorsWhich jobs your own team takes, and which go out
Your technicians stay your team Our AI team fills their day