Maintenance coordinator

Coordinators field tenants asking for updates and chase vendors who haven’t replied. Many work office hours, so nights and weekends fall to someone else: you, a rotation or an answering service.

The title covers a lot of ground. A coordinator answers tenants, decides how urgent a request is, picks a vendor, books a time that works for both sides, follows up when the vendor goes quiet, gets owner approval for larger repairs, checks the job is done and closes the work order. On a busy day most of that is waiting and following up.

An example

On a Monday a coordinator has eleven open jobs. Four are waiting on vendor replies, two on owner approval, three on a visit time and two on the tenant confirming the fix. Each one needs a text or a call before lunch, and a new request comes in every half hour.

What to look at when you hire one

• How many doors one person can cover in your portfolio
• Who covers nights, weekends, vacations and sick days
• Which software and phone line the coordinator works from
• The full cost: salary, benefits, payroll taxes and on-call pay

How Now Ours handles it

Ours does the coordinator’s jobs: it answers tenants, chases vendors and your technicians, books visits, runs your nights and closes the work order in your software. On Cautious, the default, it asks before it picks a vendor, spends money, cancels work or contacts a property owner. Compare the two in now ours vs hiring a maintenance coordinator.