Work order
The record of one repair: what is wrong, where, who is doing it, when, and how it ended.
Last updated
A work order usually starts as a tenant’s maintenance request. It lives in your property management software and moves through stages: open, assigned, scheduled, done and closed.
A good work order shows the whole history in one place: every message, the visit time, the vendor’s note and photo, and the tenant’s confirmation.
An example
Work order #2071: kitchen sink leak at 8 Ash St, unit 2. Ana texted Monday at 9:12 AM ET. Rick’s Plumbing took the job, the visit was Tuesday at 10:00 AM ET, and the work order closed Tuesday at 11:52 AM ET after Ana confirmed the sink was dry.
What every work order should hold
- The address, the unit and the problem
- The vendor or technician, and the visit time
- Every message with the tenant and the vendor
- Proof it is done: a photo, a note or the tenant’s confirmation
How Now Ours handles it
Ours writes back to and closes work orders in AppFolio, Buildium, Rentvine, Rent Manager and Propertyware. “Done” means the tenant confirmed the fix, or the vendor or technician marked it done with a photo or a note. Read the work order process.
Sources
- Texas Property Code chapter 92, section 92.052: repairs after the tenant gives notice. Checked October 20, 2026.