In-house technician

Teams with technicians usually want jobs to go to their own people first, scheduled into each technician’s day, and to outside vendors only when the team is full.

Technicians are usually generalists: plumbing repairs, appliance swaps, drywall, doors and locks, make-ready punch lists. Licensed work such as electrical panels, gas lines or HVAC refrigerant often still goes to a licensed vendor. A technician’s day is a route, so where the jobs are matters as much as what they are.

An example

A manager with 140 doors has two technicians. A running toilet at one building and a sticking door at the building next door go to the same technician on the same morning. A water heater replacement goes to a licensed plumber, because it needs a permit in that city.

Questions to settle

• Which trades your technicians take, and which always go out
• How many jobs fit in a day, including drive time
• Who covers nights, and whether technicians are on the on-call calendar
• What a technician records before a job counts as done

How Now Ours handles it

Ours offers jobs to your own technicians first and to vendors only if nobody is free. It schedules into each technician’s calendar, and technicians can be on the on-call calendar. The technician app works offline and is included. Read more on in-house technicians and in technicians or vendors.