Make-ready

Also called a turn or a unit turn. Every day the unit sits empty costs rent, so make-readies run on a tight schedule with several vendors in a row.

A make-ready usually runs in a fixed order: walk the unit, list the work, do repairs, paint, replace flooring if needed, clean, then a final walk with a punch list. Each step waits on the one before it, so one late vendor pushes everyone after them.

An example

A tenant moves out on a Friday. Monday the unit is walked and photographed. Tuesday a handyman patches walls and fixes a closet door. Wednesday the painter comes, Thursday the cleaners, and Friday the final walk finds a missing outlet cover and a dead smoke alarm battery. Both are fixed that afternoon, and the unit is listed on Saturday.

What slows a make-ready down

• Vendors booked one at a time instead of in sequence
• Repairs found during painting instead of on the first walk
• Keys and lockbox codes that don’t reach the next vendor
• No final check before the listing goes up

How Now Ours handles it

Ours books visits with your technicians and vendors and follows up when a vendor goes quiet: 4 timed nudges, then the case comes to you. Every booking is recorded on the case. The make-ready checklist has the full walk-through, and the make-ready and turnover guide has the order to book the trades in.