AppFolio's AI and now ours
AppFolio's AI takes the request Who sees it to the fix?
AppFolio's built-in AI takes the request. Our AI maintenance team does the rest: the visit gets booked, the vendor gets chased, the tenant confirms the fix and the work order closes in AppFolio, for $5 a door.
Work order #2137, in AppFolio
Tuesday to Thursday- Tuesday 6:10 PM ETAppFolioAppFolio's AI took Leo's request and wrote work order #2137
- Tuesday 6:12 PM ETOurs picked up #2137 in AppFolio
- Tuesday 6:14 PM ETTexted Crestline Appliance in your company's name
- Wednesday 8:31 AM ETCrestline offered a timeCrestline “Thursday at 1:00 PM ET works.”
- Wednesday 8:33 AM ETBooked Thursday 1:00 PM ET with Leo and told him who is coming
- Thursday 3:12 PM ETAsked Leo if the dryer heatsLeo “Yes, works now.”
- Thursday 3:20 PM ETClosed #2137 in AppFolio with Leo's answer as a note
- Opened by
- AppFolio's AI, Tuesday 6:10 PM ET
- Vendor
- Crestline Appliance
- Visit
- Thursday 1:00 PM ET
- Fix
- Replaced the heating element
- Tenant
- “Yes, works now.”
- Closed in AppFolio
- Thursday 3:20 PM ET
Ours reads your AppFolio work orders, writes each step back and closes them there.
Works with your softwareFrom AppFolio's public pages. AppFolio's AI agent for maintenance, built into its online portal for tenants and its contact center. It talks with tenants, writes the work order and texts vendors, by rules your team sets.
Already have AppFolio's AI? Ask what happens next
AppFolio's AI takes the request inside AppFolio. These rows are about everything after that: the visit, the check with the tenant, the quiet vendor and the bill. AppFolio's column says only what AppFolio's public pages say, and links to the page we read.
Do you have to leave AppFolio?
EvenAppFolioNo. The Maintenance Performer runs inside AppFolio, as part of Realm-X, within your existing AppFolio system.
Sourceappfolio.com/product-demos/realm-x-performersappfolio.com/property-manager/maintenanceNow OursBoth keep AppFolio as your record.
Alongside AppFolio, which stays your record. The AppFolio connection is live: Ours reads your work orders there, writes each step back and closes the work order in AppFolio.
AppFolio's AI wrote the work order. Who books the visit?
Ahead with OursAppFolioAppFolio says the agent talks with tenants, walks them through simple fixes, writes the work order, routes vendors by issue type, severity and time of day and texts them from the work order. Your team gets a summary of each request.
Sourceappfolio.com/product-demos/realm-x-performersNow OursOurs books the visit with both sides and tells the tenant.
Ours books the visit with the tenant and your vendor or technician, tells the tenant who is coming and when, follows up until the visit happens, checks the fix with the tenant and closes the work order in AppFolio.
Its agent asks the vendor. Does anyone ask the tenant?
Ahead with OursAppFolioAppFolio says the agent reaches out to vendors to monitor open work orders and “confirm successful completions.” Each interaction is logged in the record.
SourceAppFolio product update, Q1 2026Now OursThe tenant’s yes, or a photo or note, closes the case.
A case is done only when the tenant confirms the fix, or your vendor or technician marks it done with a photo or note. Otherwise the case says “Not sure it happened” instead of guessing.
Its agent follows up. How many times before you hear?
Ahead with OursAppFolioAppFolio says the agent follows up with vendors on open work orders and troubleshoots potential delays before they escalate. Each vendor interaction is logged in the record.
SourceAppFolio product update, Q1 2026Now Ours4 timed texts, then the case is in Needs you.
Ours sends your vendor up to 4 timed texts in your company's name. Still quiet? The case comes to you in Needs you, in one sentence with the next step first.
What does it add to your AppFolio bill?
Ahead with OursAppFolioAppFolio publishes plans starting at $1.49, $3.20 and $5.00 per unit a month, with minimums and a quote. Its pages don't say which plan includes the Maintenance Performer or what it costs.
Sourceappfolio.com/pricingNow Ours$5 a door a month, on top of your AppFolio plan.
$5 a door a month, published on our pricing page. Calls, texts and minutes are included, and so are the technician app and owner approval links. Month-to-month with no exit fee.
Under 100 doors there is no setup fee and no sales call.
Where these facts come from
Last checkedSomething here out of date? Email support@nowours.com and we will correct it.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
The vendor said done Ours asked Leo too
Crestline marked #2137 done with a photo at 3:10 PM ET. Ours still asked the tenant, and Leo's answer is the note on the closed work order.
- OursThursday 3:12 PM ETHi Leo, Crestline Appliance says the dryer is fixed. Is it heating again?
- LeoThursday 3:15 PM ETYes, works now.
- OursThursday 3:20 PM ETThanks, Leo. I've closed the request. Text this number if it stops again.
- The tenant confirms the fixLeo, Thursday 3:15 PM ET
- Or your vendor or technician marks it done with a photo or noteCrestline, photo at 3:10 PM ET
- Without either, the case says “Not sure it happened”Instead of closing on a guess
Why pick Now Ours next to AppFolio's AI
Each reason links to its row in the side-by-side table, with both columns and the source.
Try it on your AppFolio work orders first
- 1Connect AppFolio read-only. Nothing is written back until you go live.
- 2Read its drafts on your real AppFolio work orders, next to what your team does today.
- 3Add your card when you want it to start. Then it updates and closes work orders in AppFolio.
Questions
AppFolio's Maintenance Performer handles intake, emergency classification and sending work to vendors inside AppFolio, under rules your team sets. Ours answers in your company's name, books both sides, chases a quiet vendor, checks the fix with the tenant and asks you only when a decision is yours.
The table above puts the two next to each other, from AppFolio’s own pages.
Yes. The AppFolio connection is Live. Under 100 doors, you can connect it yourself and see drafts on your real work orders before anything reaches a tenant or vendor.
In AppFolio. Ours logs the case there, writes back as the job moves and closes the work order after the tenant confirms the fix, or the vendor marks it done with a photo or note.
AppFolio prices its software per unit, starting at $1.49, $3.20 or $5.00 a month by plan, and its pages don't list a price for the Maintenance Performer. With now ours, it is $5 a door a month on top of your software, with calls, texts and minutes included.
From AppFolio's public pages, read on October 20, 2026. Each fact links to AppFolio's own page.
Something out of date? Email support@nowours.com and we will correct it.
Read before you decide
- The work order processEach stage, who owns it and where it stalls
- Confirming a repair before you closeWhat to ask the vendor, one text to the tenant, proof by repair type
- Following up with a quiet vendorWhen to nudge, what to send and when to move to the backup
- Work order template
- Work order
- Maintenance KPIsWhat to measure and how to count it
AppFolio work orders, finished and closed by Now Ours