Latchel or now ours
Latchel runs an AI call center Your tenants text your company
Your tenants should hear your company. With now ours, the AI maintenance team that works in your name, tenants text your company, and a tenant who calls and asks for a person reaches your own on-call person. The price is published: $5 a door.
Latchel calls itself the AI front office for property management: an AI call center and an AI maintenance engine on one platform.
An AI maintenance team that works in your company's name, from the tenant's first text to the check after the fix.
Ines asked for a person at 11:48 PM ET She got Sam, from your team
Saturday night, no heat at 47 Quarry Rd. Ines texted Maple Street Rentals and asked for a real person. Ours answered in your company's name and gave her the number to call. On that call she was put through to Sam, who was on call that night.
- InesSaturday 11:48 PM ETThe heat stopped and it's getting cold in here. Can I talk to a real person?
- OursSaturday 11:48 PM ETHi Ines, this is Maple Street Rentals' AI assistant for maintenance. Yes. Call this number and ask for a person. Sam is on call for Maple Street Rentals tonight, and you'll be put through to Sam.
- InesSaturday 11:49 PM ETCalling now.
- OursSunday 12:06 AM ETSummit Heating will be there Sunday at 8:00 AM ET. I’ll check with you after the visit.
- InesSunday 12:07 AM ETThank you. That helps.
- Your company's name on the first reply, and that it's an AI assistantSaturday 11:48 PM ET
- A person from your own team, one call awaySam, on call for Maple Street Rentals that night
- Who is coming and when, in your company’s nameSummit Heating, Sunday 8:00 AM ET
- A check with Ines after the visit, before anything closesBooked for Sunday, after Summit Heating leaves
Handing over the front office? Ask whose name it uses
When an outside front office answers your tenants, the questions are whose name they hear, what counts as done, what you pay and whose people take the night. Latchel's column says only what Latchel's public pages say, and links to the page we read.
Do tenants text your company, or the Latchel number?
Ahead with OursLatchelLatchel’s FAQ tells residents to call or text “the Latchel phone number provided to you by your property manager,” a number created with your local area code. Latchel says an experienced property manager or contractor on its team troubleshoots and dispatches, and tenants can reach a live Latchel expert.
Sourcelatchel.com/faqlatchel.com/features/maintenanceNow OursTenants text your company and reach your own on-call person.
Ours answers calls and texts in your company's name and says it is an AI assistant. A tenant who asks for a person on a call is put through to whoever is on call on your team.
Nobody confirms the fix. What do you see?
Ahead with OursLatchelLatchel says Autopilot AI sends the reminders and confirms the work was completed, and its example lists “Completion confirmed, both sides.” Vendor invoices are collected with before and after photos.
Sourcelatchel.com/features/maintenanceNow OursNo tenant yes, photo or note? The case says “Not sure it happened.”
A case is done only when the tenant confirms the fix, or your vendor or technician marks it done with a photo or note. Otherwise the case says “Not sure it happened” instead of guessing.
A flat price per door. Which number?
Ahead with OursLatchelNo prices on its site. Latchel describes Autopilot AI as a flat monthly subscription per door and Frontline 24/7 as a flat monthly subscription per unit, and offers a demo for pricing.
Sourcelatchel.com/features/maintenancelatchel.com/property-management-answering-serviceNow Ours$5 a door a month, published before any sales call.
$5 a door a month, published on our pricing page. Calls, texts and minutes are included, and so are the technician app and owner approval links. Month-to-month with no exit fee.
Under 100 doors there is no setup fee and no sales call.
A vendor stops answering. Who calls, and in whose name?
EvenLatchelAutopilot AI sends reminders and completion checks, and Latchel says a job that goes quiet gets a phone call. In its example, a vendor who doesn’t answer two texts gets a call.
Sourcelatchel.com/features/maintenanceNow OursBoth chase. Ours sends 4 timed texts in your company's name.
Ours sends your vendor up to 4 timed texts in your company's name. Still quiet? The case comes to you in Needs you, in one sentence with the next step first.
At 2:00 AM ET, whose expert does the tenant meet?
EvenLatchelFrontline 24/7 checks each emergency against your rules for the property, and an expert joins on a live video call. Latchel says it alerts your on-call technician by SMS and phone and moves to the backup if the primary does not answer.
Sourcelatchel.comlatchel.com/property-management-answering-serviceNow OursBoth wake your on-call person. Ours keeps the tenant with your team.
Ours answers tenant calls and texts at any hour, in your company's name. For the emergencies you choose, it calls and texts your on-call person.
No answer? Your backup is called and texted after 5 minutes, and if nobody takes it the case comes to you. Everything else waits for the morning, and the tenant is told when to expect a call.
Where these facts come from
Last checkedSomething here out of date? Email support@nowours.com and we will correct it.
Not an emergency service. For a fire, a gas leak or anyone in danger, call 911 or the gas utility.
Keep Latchel on while you read our drafts
- 1Connect your software read-only. Nothing reaches your tenants or vendors yet.
- 2Read what Ours would have texted on this week's real work orders, and compare it with how Latchel handled them.
- 3Add your card when the drafts look right. Ours starts answering in your company's name.
Questions
From Latchel's public pages, read on October 20, 2026. Each fact links to Latchel's own page.
Something out of date? Email support@nowours.com and we will correct it.
With Latchel, a live Latchel expert, per its pages. With now ours, whoever is on call on your own team.
Yes. Latchel says your in-house techs and preferred vendors get every job first, in the order your rules set. Ours offers each job to your technicians first, then your vendors, by text or in the vendor app.
We do: $5 a door a month, with calls, texts and minutes included. Latchel's pages describe a flat monthly price per door, publish no amount and offer a demo.
Both send true emergencies to your on-call people, and Latchel says it moves to the backup if the primary does not answer. Ours calls and texts your on-call person, then your backup after 5 minutes. If nobody takes it, the case comes to you.
For a fire, a gas leak or anyone in danger, tenants call 911 or the gas utility first.
Read before you decide
- vs an answering servicePer-call billing next to $5 a door
- Tenant texts and callsAnswers tenants in your name, any hour
- Texts that keep tenants postedSix short texts, one for each step of a repair
- Setting up an on-call rotationWho goes first, the backup, handoffs and on-call pay
- After-hours call scriptWhat to ask at night, 911 and gas questions first
- After-hours maintenance policyDefine emergencies and set the on-call order
Want tenants to hear your company? Start with Now Ours