Tenant maintenance request form

About you and the home

• Your name
• Address and unit number
• Best phone number, and whether we can text you
• Preferred language

What needs fixing

• Which room or area
• What is wrong, in your own words
• When it started
• Photos or a short video (they often save a visit)
• Is there any water, gas smell, smoke, sparks or a burning smell? Yes / No
• Have you been able to stop it, for example with a shut-off valve? Yes / No / Not sure

Getting in

• May we enter if you are not home, after giving notice? Yes / No
• Best days and times for a visit
• Pets in the home, and where they will be
• Alarm codes, gate codes or parking notes for the vendor

What happens next

We will reply by [time] on the next business day with who is coming and when. If anything changes or gets worse before then, call or text [your maintenance number].

Entry notice rules differ by state and city. Check yours, and match the entry question to your lease.

How to use it

1. Copy the form into your tenant portal, a web form or a printed move-in packet, so every maintenance request arrives with the same fields.
2. Keep the emergency line at the top, above every other field, and match it to your emergency definitions.
3. Ask for photos with every request. They save a visit more often than any other field.
4. Add the entry permission question, and check its wording against your state’s notice of entry rules.

The guide behind it

The tenant maintenance request process