Rent Manager service issues: what Resolved means, and who checks it

In Rent Manager, a maintenance job lives as a service issue. It has a status, an assignee, notes and, where there are costs, a work order that carries the billable expenses. The structure is flexible: you can memorize issues you see often, add checklists for multi-step jobs and watch turnovers on a board. The waiting between steps is still work for your team.

This post follows a request through Rent Manager using its public product pages, then names the points where it waits on a person. It describes Rent Manager as its public pages do, checked on the date in the sources.

From New to Resolved in Rent Manager

1. The resident asks. Through the Tenant Web Access portal, residents can pick time slots to schedule service requests, and automated notifications can go out when requests are created.
2. A service issue opens. Its status describes where the job stands, such as New, Work in Progress or Resolved, and you can sort and filter by it.
3. Someone is assigned. Service issues can be assigned to other Rent Manager users, and an Automated Notification can tell them about a new assignment.
4. Work in the field. With rmAppSuite Pro, staff can update the service issue’s stage on a phone while still on the job. Rent Manager’s rmService app was built to let employees and vendors handle service issues from a mobile device, including notes with photos.
5. Costs and closing. Billable expenses can be built into work orders, and the issue is resolved and closed.

Two tools shape the bigger jobs. Memorized issues save the name, description and details of jobs you open often. Issue checklists hold the steps a job needs before it is complete. The Make Ready Board shows units in a make-ready process, with color-coded statuses for their service issues and inspections.

Where a status stops moving

A status tells you where a job is. It doesn’t move the job when the person it is waiting on goes quiet.

Resolved records that someone on your side closed out the work. It is worth one more question to the resident before the issue is closed for good.

A checklist for Rent Manager users

• Memorize the issues you open every week, so each one starts with the same details and checklist
• Turn on Automated Notifications for new assignments, so a job never sits unseen with an assignee
• Use issue checklists for multi-step jobs, with the resident’s confirmation as the last step
• Put every turnover on the Make Ready Board, and see our make-ready and turnover guide
• Set a time limit for a vendor to confirm, and name a backup vendor for each trade

Where Now Ours fits

Connected to Rent Manager, now ours reads your requests and writes each step back, so your team keeps working in Rent Manager and the status still says where a job stands. A job assigned to a quiet vendor doesn’t wait for the weekly review: Ours texts the vendor up to 4 times in your company’s name, then brings you the case with the next step first. It answers resident calls and texts at any hour and offers jobs to your technicians before your vendors. When someone on your team changes a case, it pauses. The work order closes only when the tenant confirms the fix, or the vendor or technician marks it done with a photo or note. See how now ours works with Rent Manager.