Warranty callback
Sending a failed repair back to the vendor who did it, to fix under their warranty at no charge.
Last updated
It only works if you can see who did the last repair and when. A sink that leaks again two weeks after a plumber fixed it should go back to that plumber.
Many vendors warranty their labor for a set period, and parts often carry the manufacturer’s warranty. The terms are worth writing into your vendor agreement, because a callback only works if both sides agree what is covered and for how long.
An example
Rick’s Plumbing replaced a kitchen faucet cartridge in March. In April the tenant reports the same drip. The work order history shows the March job, so the repair goes back to Rick’s Plumbing under their labor warranty instead of to a new vendor who would bill for it.
What makes callbacks work
- Labor warranty terms agreed with each vendor
- A history that shows who did the last repair and when
- A check for repeat requests before booking a new vendor
- The vendor’s note and photo from the first visit
How Now Ours handles it
Every message and booking is recorded on the case, with who it went to and when, so the last repair and the vendor who did it are in one place. Read stopping repeat repairs.